Lead Hand - Subway/Tim Hortons Part Time

Job summary

The Lead Hand supports daily restaurant operations by providing leadership to team members and ensuring high standards of food quality and customer service. They are responsible for coordinating staff, managing inventory, and overseeing opening and closing procedures.

Job details

Job Summary: The Lead Hand will support daily restaurant operations by providing leadership and guidance to team members, ensuring excellent customer service, food quality, safety, and efficient service. The role assists with staffing, cash handling, inventory, and shift operations while promoting teamwork and maintaining company standards. The hourly wage for this role is $19.80. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards offerings will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process. Key Responsibilities: * Provide leadership, direction, and on-the-floor support to team members during assigned shifts. * Coordinate breaks, task assignments, and staffing coverage to meet operational needs. * Support opening and closing procedures, cash handling, inventory, and restocking. * Ensure food quality, product availability, cleanliness, and sanitation standards are maintained. * Support efficient service and Speed of Service during peak periods. * Coach and support team members while promoting teamwork and accountability. * Assist with resolving customer concerns and operational issues professionally. * Support sales growth, waste control, and consistent adherence to company and brand standards. QUALIFICATIONS * Previous experience in a quick-service restaurant (QSR), food service, or customer service environment is preferred. * Previous leadership or supervisory experience is an asset. * Strong communication, interpersonal, and organizational skills. * Ability to lead, coach, and support team members in a fast-paced environment. * Strong customer service skills with a focus on creating a positive Guest experience. * Ability to prioritize tasks and make decisions during busy periods. * Knowledge of food safety, sanitation, and workplace health and safety standards. * Ability to handle cash and support inventory and restocking activities. * Reliable, punctual, and able to work independently and as part of a team. * Flexible availability, including weekdays, weekends, and varying shifts, as required.

What you’ll do

The Lead Hand supports daily restaurant operations by providing leadership to team members and ensuring high standards of food quality and customer service. They are responsible for coordinating staff, managing inventory, and overseeing opening and closing procedures.

Requirements

Candidates should have previous experience in a quick-service restaurant or customer service environment, with leadership experience considered an asset. Strong communication, organizational skills, and the ability to work flexible shifts are required.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Leadership · Preferred
• Food safety · Preferred
• Cash handling · Preferred
• Communication · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Customer Service
• Food Safety
• Cash Handling
• Inventory Management
• Team Coaching
• Communication
• Organizational Skills
• Problem Solving
• Sanitation Standards
• Task Prioritization
• Quick-service Restaurant Operations
• Food Quality Assurance And Control
• Accountability
• Supervision
• Cleanliness
• Food Services
• Occupational Safety And Health
• Sales
• Food Safety And Sanitation
• Legislation
• Operations
• Sanitation
• Restaurant Operation
• Prioritization
• Teamwork

Job areas

• Hospitality
• Food & Beverage
• Customer Service & Support
• Management & Leadership
• Retail
• Subway Manager
• Restaurant / Food Service Supervisor
• Restaurant Managers
• First-Line Supervisors of Food Preparation and Serving Workers

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