Operations Manager

Now, if you were to come on board as an Operations Manager, we’d ask you to do the following: * Conduct operational audits of food service programs and recommend improvements aimed at increasing productivity and financial performance. * Ensure that units comply with company standards and regulations, particularly with respect to meal preparation, food safety, and recordkeeping. * Ensure adherence to the company’s retail and procurement programs. * Observe day-to-day operations during unit visits, including evaluating food quality (taste, temperature, presentation, and portion sizes), analyzing operational complaints, and implementing effective solutions. * Develop accurate regional or district forecasts, oversee unit-level forecasting, and ensure financial results meet client and company expectations. * Ensure fair and consistent application of human resources policies, procedures, and guidelines to foster a positive workplace culture and support the organization’s employer-of-choice vision. * Conduct audits of performance evaluations and employee files, and follow up on diversity and inclusion action plans. * Recruit managers, identify training needs, and coach management teams to support recruitment, talent development, and succession planning. * Provide coaching and support to food service managers, particularly in restaurant and catering sales, to maximize customer and consumer satisfaction. * Ensure the delivery of high-quality kitchen services across all assigned units. Think you have what it takes to be our Operations Manager? We’re committed to hiring the best talent for the role. Here’s how we’ll know you will be successful: * Postsecondary education and a minimum of five (5) years of experience in food service management, ideally in commercial food service. * Strong financial management skills, including labor cost control. * Proven leadership abilities, with strengths in motivation, training, and team development. * High attention to detail and strong collaboration skills. * Excellent customer service and interpersonal skills. * Excellent verbal and written communication skills in French. * Proficient knowledge of Microsoft Office.

The Operations Manager will conduct operational audits to improve productivity and financial performance while ensuring compliance with food safety and company standards. They are also responsible for forecasting, managing human resources policies, and coaching management teams to maximize customer satisfaction.

Candidates must have postsecondary education and at least five years of experience in food service management. Strong financial management, leadership, and communication skills are required, along with proficiency in Microsoft Office.

• Customer servicePreferred
• LeadershipPreferred
• Food safetyPreferred
• CommunicationPreferred
• Microsoft OfficePreferred

Identified from the job description. Confirm important requirements above.

• Food service management
• Operational audits
• Financial forecasting
• Labor cost control
• Leadership
• Team development
• Coaching
• Customer service
• Communication
• Microsoft Office
• Food safety
• Recruitment
• Performance evaluation
• Diversity and inclusion
• Catering sales
• Catering Sales
• Food Quality Assurance And Control
• Cost Control
• Meal Planning And Preparation
• Record Keeping
• Talent Development
• Auditing
• Management
• Customer Service
• Procurement
• Food Services
• Financial Management
• Food Safety And Sanitation
• Forecasting
• French Language
• Interpersonal Communications
• Operations Management
• Operations
• Performance Review
• Restaurant Operation
• Succession Planning
• Team Building
• Collaboration
• Detail Oriented

• Food & Beverage
• Management & Leadership
• Human Resources
• Retail
• Customer Service & Support
• Operations Manager
• Operations Manager (General)
• Manufacturing Managers
• General and Operations Managers

Minimum education

High school

Minimum experience

5+ years

Posting language

English

Working hours

40 hours per week