Counter Representative

Job summary

The Counter Representative is responsible for serving customers professionally, processing orders, and maintaining the cleanliness and organization of the counter area. They also assist the inside sales team and promote products to drive business growth.

Job details

Counter Representative Status: Regular, Full time Location: Edmonton, Alberta Job Description Reporting to the Business Centre Manager, the Counter Salesperson greets customers entering the Business Centre, serves them promptly and politely and ensures that the merchandise displayed at the counter is presented in an attractive manner. MAIN RESPONSIBILITIES: Serve Customers at the counter in a professional manner; Process customer orders at the counter, which includes picking the order from the warehouse, carrying merchandise to the customer's vehicle when necessary; Promote sales of focus and complimentary products, and suggest alternative or associated products as needed; Respond to various product enquiries; Answer phone calls promptly and efficiently; redirect calls or take action when required; Provide price and delivery information for items not in stock; Maintain the counter area clean, organized and promptly restock items; set up new displays; Assist the Inside Sales team as needed taking calls, preparing orders, etc. REQUIREMENTS: Ideally 5 years' experience in a similar position; Demonstrated ability to work unsupervised and meet key deadlines; Team player, adaptable, energetic with a positive professional attitude; Excellent verbal, non verbal and written communication skills; Good knowledge of English written and spoken; Demonstrated initiative to self-improvement of your business and product skills; Good merchandising skills and product application knowledge; Highly organized; Analytical skills to probe, identify and qualify opportunities for growth; Good computer skills including knowledge of MS Office: Word, Excel and Outlook. What’s in it for you We are a major player, involved in the energy transformation in Canada. Our dynamic work environment promotes autonomy and decision making, and offers great career opportunities. What sets us apart is our: Annual profit-sharing offered to all in addition to our competitive compensation: rewarding accomplishments is part of our culture. A strong national network offering real opportunities to grow: our people make the difference. Among our benefits: Flexible group insurance plan customizable to your needs. Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP). Group RRSP with employer contribution and TFSA. Postsecondary Scholarship Program for our employee’s children. Charging terminals available at our facilities. Years of Service Recognition Program. Come build your career with us, a growing network where our people make it happen! Our recruitment process ensures equality and diversity. Please note that only successful candidates will be contacted.

What you’ll do

The Counter Representative is responsible for serving customers professionally, processing orders, and maintaining the cleanliness and organization of the counter area. They also assist the inside sales team and promote products to drive business growth.

Requirements

The ideal candidate has approximately 5 years of experience in a similar role and possesses strong communication and organizational skills. Proficiency in Microsoft Office and a positive, professional attitude are required to succeed in this environment.

Benefits

• Annual profit-sharing
• Competitive compensation
• Flexible group insurance plan
• Telemedicine
• Employee Assistance Program
• Group RRSP
• TFSA
• Postsecondary Scholarship Program
• Charging terminals
• Years of Service Recognition Program

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Microsoft Excel · Preferred
• Microsoft Office · Preferred
• Microsoft Word · Preferred
• Communication Skills · Preferred
• Inventory management · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Sales promotion
• Order processing
• Warehouse picking
• Product enquiry response
• Merchandising
• Inventory management
• Communication skills
• Analytical skills
• Microsoft Office
• Word
• Excel
• Outlook
• Time management
• Problem solving
• Inside Sales
• Energetic
• Professionalism
• Analytical Skills
• Microsoft Excel
• Decision Making
• Communication
• Computer Literacy
• Employee Assistance Programs
• English Language
• Sales
• Warehousing
• Microsoft Outlook
• Non-Verbal Communication
• Energy Transformation
• Telehealth
• Greeting Customers

Job areas

• Customer Service & Support
• Sales
• Retail
• Energy
• Logistics
• Center Representative
• Retail Store Clerk
• Shop Sales Assistants
• Retail Salespersons

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