Supervisor, Full Time

Requirements • Bilingual – English and French • 1 year of supervising experience Reports to: Unit Manager JOB DESCRIPTION: CORE EXPECTATIONS • Provide friendly, enthusiastic, and courteous service at all times; respond to customer inquiries regarding service; communicate to guests to he them understand proper use of the area. • Ability to interact with customers and co-workers in order to assure compliance with company service standards, including managing customer concerns and complaints, as well as company inventory and property control procedures. • Must have sufficient mobility to perform assigned tasks within production and service time frames established for the job. • Maintain a high standard of personal appearance and hygiene at all times, by presenting themselves on-time, well-groomed and in full-approved uniform. • Maintains all departmental standards and procedures. • Provide leadership to staff which would include training, direction, scheduling, and supervision. • Learns and masters all positions of those they manage • Provides thorough information regarding menu and menu items. • Demonstrates a sincere passion for food & beverage and customer service. • Ensure efficiency in day-to-day operations (including break schedules, Quality Assurance, Health and Safety, and positive team dynamics) • Performs other tasks as assigned but not limited to the duties listed above. KEY RESPONSIBILITIES • Ensure entire cash handling and register function performed accurately and consistently • Contribute toward profitability store through seeking opportunities to enhance sales • Cash over shorts • Managing employee sick calls • Training staff • Manage less than 10 employees on the floor at a time

The supervisor is responsible for leading staff, managing daily operations, and ensuring high standards of customer service and food quality. They also oversee cash handling, inventory control, and staff training to maintain store profitability and efficiency.

Candidates must have at least one year of supervisory experience and be bilingual in English and French. The role requires the ability to manage small teams and maintain professional standards in a fast-paced environment.

• Customer servicePreferred
• Quality assurancePreferred
• LeadershipPreferred
• Cash handlingPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Supervision
• Customer service
• Staff training
• Scheduling
• Cash handling
• Inventory control
• Conflict resolution
• Leadership
• Food and beverage operations
• Quality assurance
• Health and safety compliance
• Communication
• Bilingualism
• Cash Handling
• Bilingual (French/English)
• Service Standards
• Multilingualism
• Customer Service
• Sales
• Operations
• Quality Assurance
• Customer Inquiries
• Enthusiasm

• Hospitality
• Food & Beverage
• Management & Leadership
• Customer Service & Support
• Retail
• Supervisor
• Retail Customer Service Manager
• Retail and Wholesale Trade Managers
• First-Line Supervisors of Office and Administrative Support Workers

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week