Supervisor, Starbucks, Full Time

• Carefully prepares beverages according to customer specifications, including but not limited to coffee, tea, and espresso. • Serves guests using principles of outstanding customer service. • Maintains stock levels of items within the micromarket, including but not limited to milk and cold beverages as required. • Completes assigned side duties in a timely and efficient manner; side duties may include but are not limited to: restocking, organizing stock rooms, checking all expiry dates on products, counting inventory. • Organizes the chairs within the lounge area and seating area. • Sanitizes all high-touchpoint surfaces every two hours, or when soiled visibly. • Refills the coffee machine hopper with coffee beans. • Checks, cleans and refills the condiment station as required. • General cleaning duties, including washing, rinsing and sanitizing all smallwares, cleaning display cases and rinsing the espresso machine. • Uses the UKG clock to sign in and out for the assigned shift in a timely manner Follows all Optimum Service Training techniques to ensure exceptional customer service during service. • Acts with purpose and intention – uses effective time management skills. • Interacts with customers and resolves customer complaints politely and promptly. • Uses the Volante system to record sales and transactions, including recording payment. • Checks all items within the assign area for expiration weekly and removed items that are past their best before date; follows FIFO and FEFO procedures at all times. • Completes fridge/freezer temperature checks and other HSQA logs as assigned by supervisor. • Replenishes non-alcoholic beverages and general supplies while maintaining cleanliness of service areas. • Must interact with co-workers in order to ensure compliance with company service standards, and company inventory and cash control procedures. • Always follows all uniform and jewelry policy as per brand and company standards. • Must always follow all health and safety and quality assurance company policies. • Must complete 24/7 training within one month of start date, and annually thereafter. CORE COMPETENCIES The barista should demonstrate the following core competencies consistently: • Attention to Detail and Organizational Skills • Effective and timely communication with both guests and internal stakeholders to ensure event success, including providing exceptional customer service • Maintains a professional appearance and demeanor at all times • Ability to work at a fast pace • Ability to remain calm under pressure and deal with unexpected situations and customer concerns.

The supervisor is responsible for preparing beverages, maintaining stock levels, and ensuring high standards of customer service. They also perform general cleaning duties and manage inventory according to health and safety protocols.

Candidates must demonstrate strong organizational skills, the ability to work in a fast-paced environment, and a professional demeanor. Completion of mandatory training and adherence to company health and safety policies are required.

• Time managementPreferred
• Customer servicePreferred
• Problem solvingPreferred
• Attention to detailPreferred
• Food safetyPreferred
• Cash handlingPreferred
• CommunicationPreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Beverage Preparation
• Inventory Management
• Time Management
• Sanitization
• Cash Handling
• Communication
• Attention To Detail
• Problem Solving
• Fast-paced Environment
• Food Safety
• Stock Replenishment
• Hoppers
• Cash Control
• Composure
• Organizational Skills
• Sales Records
• Service Standards
• Espresso Beverages
• Cleanliness
• Espresso Machines
• Quality Assurance
• Calmness Under Pressure
• Customer Complaint Resolution
• Detail Oriented

• Food & Beverage
• Hospitality
• Customer Service & Support
• Retail
• Supervisor
• Retail Store Supervisor
• Shop Supervisors
• First-Line Supervisors of Retail Sales Workers

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week