Inside Sales Representative

Job summary

The Inside Sales Representative will manage customer relationships, process orders, and coordinate deliveries while supporting sales activities like pricing and quotation preparation. They will also collaborate with internal teams to ensure accurate order fulfillment and resolve any billing or project discrepancies.

Job details

Line of Business: Service & Support Pay Range: $78,070.00 – $104,076.66 About Us Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees. What You'll Be Doing Provide exceptional customer service by building strong relationships, processing orders, coordinating deliveries, and supporting customer project requirements. Support sales activities through quotation preparation, pricing administration, product recommendations, and identification of growth opportunities. Collaborate with Sales, Operations, Dispatch, Billing, and Production teams to ensure accurate order fulfillment, pricing, invoicing, and customer satisfaction. Maintain customer accounts, project records, pricing structures, and related data within Command Cloud, ensuring accuracy and compliance. Monitor customer needs, market trends, and sales performance, generating reports and insights to support business decisions and revenue growth. Investigate and resolve order, project, and invoicing discrepancies, ensuring billing accuracy and timely issue resolution. Process COD pre-authorizations, prepare sales documentation, and manage daily system exceptions to support efficient financial and operational processes. What Are We Looking For Strong customer service and relationship-building capabilities with a commitment to deliver positive customer experiences. Cultivates a deep understanding of customer operations and market dynamics, continuously seeking opportunities to create value and drive business growth. Effective communication and interpersonal skills with the ability to influence and build trust with diverse stakeholders. Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and attention to detail. Proficiency with computer systems, sales tools, and business applications used to manage customer accounts and orders. Solid problem-solving skills, business acumen, and a proactive approach to achieving results and supporting team success. Work Environment Fast-paced office environment supporting customers and business operations. Frequent interaction with customers, sales teams, dispatch, and operational personnel. Combination of independent work and team collaboration. Standard business hours with occasional flexibility required to meet customer and business needs. What We Offer Competitive base salary. Industry leading benefits package, including health, dental, and wellness. Pension plan with an automatic company contribution as well as matching contributions and RRSP options. Opportunities for training, development, career growth within a global organization. Heidelberg Materials welcomes and encourages applications from people with disabilities. Accommodations may be available upon request for candidates taking part in all aspects of the selection process.

What you’ll do

The Inside Sales Representative will manage customer relationships, process orders, and coordinate deliveries while supporting sales activities like pricing and quotation preparation. They will also collaborate with internal teams to ensure accurate order fulfillment and resolve any billing or project discrepancies.

Requirements

Candidates should possess strong customer service and relationship-building skills with the ability to manage multiple priorities in a fast-paced environment. Proficiency in computer systems and sales tools is required, along with effective communication and problem-solving capabilities.

Benefits

• Health insurance
• Dental insurance
• Wellness program
• Pension plan
• Company contribution
• Matching contributions
• RRSP options
• Training and development
• Career growth opportunities

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Communication Skills · Preferred
• Relationship Building · Preferred
• data management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Relationship building
• Order processing
• Quotation preparation
• Pricing administration
• Data management
• Communication skills
• Interpersonal skills
• Problem-solving
• Business acumen
• Attention to detail
• Time management
• Market Dynamics
• Influencing Skills
• Business Operations
• Business Decisions
• Effective Communication
• Billing
• Business Acumen
• Customer Service
• Training And Development
• Sales
• Order Fulfillment Management
• Interpersonal Communications
• Invoicing
• Problem Solving
• Market Trend
• Operations
• Quotations
• Relationship Building
• Sales Operations
• Revenue Growth
• Coordinating
• Dispatching
• Detail Oriented

Job areas

• Sales
• Customer Service & Support
• Construction
• Manufacturing
• Administrative
• Inside Sales Representative
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products

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