Senior Supervisor, Production

Job summary

The Senior Supervisor manages shift operations, including labor planning, production scheduling, and core fulfillment processes to ensure efficiency and accuracy. They act as the primary point of contact for operational escalations and drive continuous improvement in safety, food quality, and performance metrics.

Job details

Location: 3520 Laird Road Mississauga, L5L 5Z7 Shift: Wednesday to Sunday from 7:30am to 4:30pm (schedule subject to change as per business needs) S'more about the team The Senior Supervisor reports to the Production Manager and leads a team of supervisors, team leads, coordinators, and associates in a single shift or across multiple shifts. In the absence of a Production Manager, the Senior Supervisor is the primary point of contact for any operational and people escalations for the production function in a fulfillment center. The Senior Supervisor is responsible for any issue resolution in day-to-day operations, and when necessary, further escalates issues to the Manager levels. The Senior Supervisor is responsible for complete, timely, and accurate execution of Production processes: labor planning & scheduling, production planning, core production processes (kitting, casing, labeling, staging, sorting, portioning, outbound [multi-operations]) Lettuce share what this role will be responsible for: Manage a shift operation with a team of production supervisors, team leads, coordinators, and associates Work in compliance with OH&S acts and regulations. Act as the primary point of contact for escalations and corrective actions in operations. Works directly with the Manager(s) and cross functional teams to resolve issues, escalations, and corrective actions Responsible for complete, timely, and accurate execution of Production processes: labor planning & scheduling, production planning, and core production processes Drive focus on error improvement and efficiency (minutes per meal, labor variance); Conduct daily and weekly performance analysis to identify the root cause of inventory cost variances and deliver corrective actions Drive continuous improvement by guiding the production team in identifying improvement opportunities in safety, food safety, quality, and efficiency, while ensuring these changes are sustainably implemented Develop management schedule to ensure full coverage of processes Accountable for key production controls and metrics, including but not limited to safety near misses and incidents, labor efficiency, production errors, material yield and waste, on-time delivery, and employee engagement Facilitate training / train new and existing employees in production operations best practices; Ensure strong understanding and adherence to standard operating procedures across all warehouse employees Maintain a safe working environment by ensuring a clean and organized area, fully maintained equipment, and up-to-date training and management of employees; the work area must achieve compliance with global DC standards Other duties as assigned Sound a-peeling? Here's what we're looking for: 5+ years of and/or Supply Chain experience, preferably with a Bachelor’s and/or Master’s degree in Engineering, Business or a related field Strong understanding of OHS and Food Safety and its application in a warehouse and production environment Experience with managing a large-scale teams and operations An authentic leader, who’s able to build strong relationships, influence without authority clearly communicate and motivate, and drive accountability at all levels An effective collaborator, who empowers and enables others to share ideas, raises awareness, gets buy-in, and and delivers fast and well-rounded solutions to complex problems A strong analytical problem solver that identifies and simplifies complex issues and drives rapid, focused, and data-driven solutions Energy, enthusiasm, and a can-do attitude. Used to working in a high-pressure, fast-paced, and constantly changing environment Drive and self-motivation. We seek a leader who competes to win and has the burning desire to make a meaningful difference in our business and the lives of our employees Strong understanding of warehouse systems and controls Professional certifications and/or licenses with Lean Six Sigma preferred Let’s cut to the cheese, this is why you'll love it here: Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box. Health & Wellness - Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships! RRSP Matching - Competitive RRSP matching program offered Vacation & PTO - Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance. Family Benefits - A parental leave top-up program for expectant parents. Growth & Development - We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund. Work Hard & Have Fun - From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun! Diversity & Inclusion Initiatives - With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts. Food Puns - this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names! Working Conditions: It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process. If this sounds like you, please click the "Apply Now" button. If this role doesn't quite match what you're looking for, but you'd like to know more about joining the HelloFresh team, please visit our Jobs page to view our other vacancies. We'd love to hear from you! HelloFresh Canada uses AI-integrated technology to help us process and evaluate applications more efficiently. This includes tools that screen and assess candidate qualifications based on the requirements for this role. While these tools assist our workflow, all final selection decisions are made by our hiring team. This is a posting for an existing vacancy. We are actively seeking to fill this position. #factor #JD1008 Mississauga, ON Pay Range $75,000—$85,000 CAD

What you’ll do

The Senior Supervisor manages shift operations, including labor planning, production scheduling, and core fulfillment processes to ensure efficiency and accuracy. They act as the primary point of contact for operational escalations and drive continuous improvement in safety, food quality, and performance metrics.

Requirements

Candidates must have 5+ years of experience in production or supply chain management, preferably with a Bachelor’s or Master’s degree in Engineering or Business. A strong understanding of OHS, food safety regulations, and warehouse control systems is required.

Benefits

• Box discount
• Health benefits
• Dental benefits
• Health spending account
• Headspace app access
• Fitness membership discount
• RRSP matching
• Vacation
• Paid time off
• Parental leave top-up
• Growth and development fund

Listed skills

• Continuous Improvement · Preferred
• Inventory Control · Preferred
• Problem solving · Preferred
• Supply chain management · Preferred
• Production Management · Preferred
• Food safety · Preferred
• Team Leadership · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Production management
• Supply chain management
• Labor planning
• OHS compliance
• Food safety
• Team leadership
• Continuous improvement
• Performance analysis
• Inventory control
• Warehouse systems
• Problem solving
• Data-driven decision making
• Lean Six Sigma
• Conflict resolution
• Training and development
• Inventory Staging
• Influencing Without Authority
• Accountability
• Workflow Management
• Supply Chain Acumen
• Planning
• Self-Motivation
• Production Planning
• Artificial Intelligence
• Management
• Communication
• Continuous Improvement Process
• Development Environment
• Employee Engagement
• Packaging And Labeling
• Food Safety And Sanitation
• Standard Operating Procedure
• Warehousing
• Problem Solving
• Operations
• Performance Analysis
• Production Function
• Production Management
• Production Process
• Sorting
• Scheduling
• Enthusiasm

Job areas

• Logistics
• Manufacturing
• Management & Leadership
• Food & Beverage
• Security & Safety
• Production Supervisor
• Production Supervisor (General)
• Manufacturing Supervisors
• First-Line Supervisors of Production and Operating Workers

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