Communications Operator

Job summary

Provide exceptional phone support by responding promptly and professionally to guest inquiries and requests. Maintain knowledge of hotel services and support emergency response teams by relaying accurate information.

Job details

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Communications Operator, you’re not just handling incoming telephone calls – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. RESPONSIBILITIES Here's what you'll do during a typical day: * Provide exceptional phone support: Bring an upbeat and friendly attitude to all guest calls, responding promptly and professionally to inquiries and requests * Maintain relevant knowledge: Stay up to date on hotel services, amenities, and operations * Support emergency response: Relay accurate, detailed information to appropriate teams during emergency situations * Leverage communication tools: Use PBX system, computer applications, and other technology to support daily operations QUALIFICATIONS What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact. Join an Award-Winning Workplace Culture At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands [https://www.hilton.com/en/brands/], [https://urldefense.com/v3/__https://www.hilton.com/en/brands/__;!!ACWV5N9M2RV99hQ!O2xa4zGt-T01ceC-TUkMR1pfcFCVB7ok76P2VHgrYJIgwQs8Hw4LctiIL1cb1PVtH7hfkg0RhiUKqr1rbiE9oUenw2MC$] and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog [https://jobs.hilton.com/blogs] to see why we’re more than a great place to stay—we’re a great place to work.

What you’ll do

Provide exceptional phone support by responding promptly and professionally to guest inquiries and requests. Maintain knowledge of hotel services and support emergency response teams by relaying accurate information.

Requirements

Candidates should possess a passion for hospitality and the ability to act with integrity and teamwork. Proficiency in using communication tools like PBX systems and computer applications is required.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Phone support
• Customer service
• Communication
• PBX system
• Emergency response
• Hospitality
• Computer applications
• Problem solving
• Professionalism
• Attention to detail
• Emergency Response
• Accountability
• Curiosity
• Leadership
• Operations
• Phone Support
• Teamwork
• Blogs

Job areas

• Hospitality
• Customer Service & Support
• Administrative
• Communications Operator
• Switchboard / Telephone Operator
• Telephone Switchboard Operators
• Switchboard Operators, Including Answering Service