Duty Manager

Job summary

The Duty Manager oversees daily guest services operations, including bell services, valet, and parking, to ensure a seamless guest experience. They are also responsible for managing department administration, such as budgeting and forecasting, while coaching and developing the team.

Job details

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Services Manager, you’re not just overseeing day-to-day guest services operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. RESPONSIBILITIES Here's what you'll do during a typical day: * Oversee guest services operations: Manage day-to-day operations of all guest services functions, including bell services, luggage storage, package delivery, valet, parking, and related systems to ensure a seamless guest experience * Monitor and elevate service: Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience * Manage department administration: Lead budgeting, forecasting, policy enforcement, and special projects to support operational effectiveness * Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment QUALIFICATIONS What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact. Join an Award-Winning Workplace Culture At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands [https://www.hilton.com/en/brands/], [https://urldefense.com/v3/__https://www.hilton.com/en/brands/__;!!ACWV5N9M2RV99hQ!O2xa4zGt-T01ceC-TUkMR1pfcFCVB7ok76P2VHgrYJIgwQs8Hw4LctiIL1cb1PVtH7hfkg0RhiUKqr1rbiE9oUenw2MC$] and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog [https://jobs.hilton.com/blogs] to see why we’re more than a great place to stay—we’re a great place to work.

What you’ll do

The Duty Manager oversees daily guest services operations, including bell services, valet, and parking, to ensure a seamless guest experience. They are also responsible for managing department administration, such as budgeting and forecasting, while coaching and developing the team.

Requirements

The role requires a strong passion for hospitality and the ability to lead and inspire team members effectively. Candidates must demonstrate integrity, accountability, and a focus on delivering exceptional service standards in a fast-paced environment.

Listed skills

• Budgeting · Preferred
• Operations Management · Preferred
• Team Leadership · Preferred
• Conflict Resolution · Preferred
• Forecasting · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Guest Services
• Team Leadership
• Operations Management
• Budgeting
• Forecasting
• Policy Enforcement
• Performance Coaching
• Conflict Resolution
• Hospitality Management
• Staff Supervision
• Accountability
• Curiosity
• Customer Service
• Leadership
• Operations
• Package Delivery
• Coaching
• Teamwork
• Blogs

Job areas

• Hospitality
• Management & Leadership
• Customer Service & Support
• Administrative
• Duty Manager
• Operations Manager (General)
• Manufacturing Managers
• General and Operations Managers