Auditor, Guest Services Night

Job summary

The night auditor is responsible for analyzing, verifying, and reporting on all daily sales transactions using the property management system. They also provide excellent customer service and act as a point of contact for guests and staff during overnight hours.

Job details

Auditor, Guest Services Night Department: Guest Services Employment Type: Seasonal - Full Time Location: Holland America Dawson City Inn Description Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation. Behind the scenes in every successful business are the accountants and administrative staff that support the entire organization. As a night auditor, you analyze, verify, and report on all sales for the resort with an eye for detail. Auditing transactions and verifying records help keep us profitable. Businesses cannot continue the next day until the night auditor has finished their work and therefore is a crucial position to the functionality of the entire business. The small group of people that work overnight is a special team that makes sure the property is safe and the next business day starts over for each venue. Enjoy your full days off by exploring and touring the land of the midnight sun! RESPONSIBILITIES Process and print daily sales information using the property management system. Organize sales receipts from the front desk, tour desk, retail, and food & beverage departments and flag/correct errors. Communicate with guests, employees, security, management, and emergency. personnel in the event of urgent and/or emergent medical and non-medical incidents on the property. Applies knowledge of local information, company products, optional tours, services, and operations for guests and employees to enhance their vacation and work experience. Provides excellent customer service and analyzes situations, investigates problems, and determines solutions. REQUIREMENTS Must be able to lift 25 lbs./11kg. Must pass a pre-employment background check. Minimum age of 18 years is required to reside in company housing, where available. Must be able to legally work in Canada KNOWLEDGE, SKILLS, & ABILITIES Ability to organize and prioritize work, and maintain attention to time constraints, while working in a team or group environment. Ability to work in a fast-paced environment with multiple tasks and external influences. Ability to work independently with minimal supervision while achieving daily goals. Ability to maintain confidentiality Ability to support and comply with company policies, procedures, and guidelines including support and comply with company health and safety standards. Proficient in computer-based programs (Property Management System, Microsoft Outlook, Word, and Excel). Ability to stand/walk/work on feet for a minimum of 8 hours per day. BENEFITS Travel - FREE CRUISE AFTER YOUR FIRST SEASON! Reward for Referral Program Experience – Of a lifetime! Rewards & Incentives Community Service Employee Activities Professional Growth HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.

What you’ll do

The night auditor is responsible for analyzing, verifying, and reporting on all daily sales transactions using the property management system. They also provide excellent customer service and act as a point of contact for guests and staff during overnight hours.

Requirements

Candidates must be at least 18 years old, able to lift 25 lbs, and capable of standing or walking for 8 hours per day. Applicants must also be legally authorized to work in Canada and pass a pre-employment background check.

Benefits

• Travel
• Free cruise after your first season
• Reward for referral program
• Experience
• Rewards & incentives
• Community service
• Employee activities
• Professional growth

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• Safety Compliance · Preferred
• Microsoft Excel · Preferred
• record keeping · Preferred
• Communication · Preferred
• Data entry · Preferred
• Microsoft Word · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Auditing
• Property management system
• Customer service
• Data entry
• Record keeping
• Problem solving
• Microsoft outlook
• Microsoft word
• Microsoft excel
• Time management
• Communication
• Attention to detail
• Confidentiality
• Safety compliance
• Health And Safety Standards
• Sales Receipts
• Lifting Ability
• Customer Service
• Sales
• Innovation
• Microsoft Outlook
• Operations
• Property Management Systems
• Security Management
• Time Management
• Prioritization
• Teamwork

Job areas

• Hospitality
• Finance & Accounting
• Customer Service & Support
• Administrative
• Guest Service Agent/Night Auditor
• Night Auditor
• Receptionists (general)
• Hotel, Motel, and Resort Desk Clerks

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