Sales Associate - Women's Footwear

Job summary

The Sales Associate is responsible for delivering extraordinary customer service and building a loyal client base to drive sales volume. They must also perform operational tasks such as visual merchandising, floor recovery, and maintaining compliance with company policies.

Job details

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development. Sales Associate The Sales Associate develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Sales Associate compensation is commission-based and is directly tied to sales volume results Specific responsibilities include (but are not limited to) the following: Consistently deliver extraordinary service to all customers Exceed all sales and service goals and targets Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars Perform floor recovery, visual merchandising, price change, and related sales support tasks Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc Resolve all customer service issues and partner with selling management on any issues outside of guidelines Comply with all Health & Safety policies and requirements Ensure compliance with privacy policies, regulations, and cyber security measures. Perform other duties, as assigned The ideal candidate: Minimum of 4+ years experience in a commission-based luxury sales environment Consistent sales performance with demonstrated results in achieving and exceeding sales quota required Ability to work a flexible schedule including evenings, weekends and holiday availability Highly collaborative; working with and through others in a team-oriented environment Leverages social media platforms to promote themselves as a fashion influencer and build personal brand Skilled at using multiple channels of technology to strengthen existing relationships, drive new client acquisition & stay connected Proactively reaches out to clients to share a curated view of new receipts that are aligned with their clients fashion preferences Has a strong understanding of current and emerging trends in fashion Possesses broad range of product knowledge across all merchandise categories in the store Takes initiative to stay informed on new merchandise deliveries across all commodities to maximize selling potential The measures of success: Contribution to financial objectives Individual objectives linked to the achievement of department goals Feedback from internal and external clients Reason: Existing Vacancy Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

What you’ll do

The Sales Associate is responsible for delivering extraordinary customer service and building a loyal client base to drive sales volume. They must also perform operational tasks such as visual merchandising, floor recovery, and maintaining compliance with company policies.

Requirements

The ideal candidate must have at least 4 years of experience in a commission-based luxury sales environment. They are expected to be highly collaborative, tech-savvy, and capable of working a flexible schedule including evenings and weekends.

Benefits

• Competitive total compensation • Employee discount • Pension • Health benefits • Dental benefits • Tuition assistance • Continuous learning and development

Listed skills

• Customer service · Preferred
• Product Knowledge · Preferred
• Communication · Preferred
• Team Collaboration · Preferred
• Social Media Marketing · Preferred
• Inventory management · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Luxury sales
• Clienteling
• Sales goal achievement
• Visual merchandising
• Product knowledge
• Customer service
• Social media marketing
• Fashion trends
• Relationship management
• Communication
• Conflict resolution
• Inventory management
• Sales support
• Digital literacy
• Team collaboration
• Product Knowledge
• Sales Support
• Continuous Development
• Workplace Inclusivity
• Management
• Customer Acquisition Management
• Customer Service
• Corporate Social Responsibility
• Cyber Security
• Sales
• Selling Techniques
• Merchandising
• Personal Branding
• Proactivity
• Social Media
• Visual Merchandising
• Team Oriented

Job areas

• Retail
• Sales
• Customer Service & Support
• Footwear Sales Associate
• Retail Sales Associate (General)
• Shop Sales Assistants
• Retail Salespersons