Global Employee Specialist

Job summary

The specialist reviews global benefits plan design and serves as the primary contact for complex program inquiries across global locations. They are responsible for conducting market assessments, managing vendor relationships, and overseeing the delivery of benefits, leave, and mobility programs.

Job details

We’re looking for a Global Benefits Specialist who reviews the benefits plan design and supports the manager in effective delivery of Hootsuite’s Global Benefits Program. Acts as the first point of contact in resolving complex program inquiries across our global locations. In partnership with the rest of the team, you’ll be a SME on the delivery of existing programs, as well as supporting the launch of new programs and initiatives. This role is open to remote-applicants in Canada (in Provinces where we can hire legally). WHAT YOU’LL DO: Conduct market assessments of the Hootsuite Benefits Program, including participating in the periodic benefit surveys and contributing to the development and implementation of a global benefits plan to attract and retain high caliber talent in accordance with our talent strategy and total rewards framework. Collaborate with a wide range of internal and external stakeholders, including multiple vendor representatives across different geographic locations. Resolve complex inquiries and challenges to ensure smooth and effective access to the benefits program for all Hootsuite employees. Act as a point of contact for complex inquiries related to wellness, benefits, and retirement savings programs, supporting employees, People Partners, Recruiters, and other stakeholders across Hootsuite.. Monitor benefits, retirement and wellness program effectiveness by providing analysis as requested / required to ensure alignment with broader People team goals and recommend enhancements/changes to the plan design as appropriate. Obtain and review periodic reports from vendors on the utilization of benefits and make recommendations as appropriate to the Manager. Support Manager with annual benefits renewals for global offices. This includes maintaining an understanding of local legislative and market practice to enhance benefits offerings where appropriate. Organize webinars and facilitate educational sessions to inform employees of updates and changes to employee benefit programs. Serve as one of the subject matter experts (SME) on functional modifications and enhancements to benefit system(s) (Workday, etc.) and reporting, based on business requirements. Oversee day-to-day delivery of Benefits/Leave programs and initiatives, including parental leave top-up, short-term disability, etc. Organize and safeguard Employee Benefits policy documents and liaise with the internal legal team, as appropriate, to ensure compliance in each of our locations. Administer and support the ongoing management of retirement and savings programs, including RRSP, 401(k), UK pension and other applicable plans, ensuring effective coordination, employee support, and compliance with plan requirements Administer mobility programs, including permanent relocations, short- and long-term assignments, business travel, and commuter programs, and support manager in responding to mobility-related inquiries from employees, business leaders and the People team.Perform other related duties as assigned to support the Total Rewards team. WHAT YOU’LL NEED: Ideally have 2-5 years of Benefits experience; hold or working towards CEBS designation preferred. Experience with HR Systems and using benefit modules is considered an asset (preferably Workday) Extremely well-organized and exceptional attention to detail Experience working in a global organization is preferred. Experience with benefit plan renewals, retirement program administration and supporting governance (e.g. supporting Retirement Committees for Canada RRSP plans). Moderate knowledge of Excel (prefer Advanced) Problem Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems Customer Focus: demonstrates a desire to proactively help and serve internal/external customers meet their needs Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding Priority Setting: focuses time/energy on the most important issues/opportunities. Clearly understand how to assess the importance of tasks and decisions WHO YOU ARE: Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked. Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t. Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity. Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information. Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result. Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively. Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals. Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes. Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected. Accommodations will be provided as requested by candidates taking part in all aspects of the selection process. Canada Pay Range For This Role: $64,600 CAD - $94,900 CAD Use of AI in Hiring Hootsuite uses artificial intelligence (AI) to support our recruitment process. These tools may assist with screening and assessing applicants and / or summarizing interview feedback. All final hiring decisions are made by human decision-makers who use their professional judgement to review and evaluate relevant candidate information in addition to AI outputs. For more information about how we use AI and your rights, please see our Careers Privacy Policy.

What you’ll do

The specialist reviews global benefits plan design and serves as the primary contact for complex program inquiries across global locations. They are responsible for conducting market assessments, managing vendor relationships, and overseeing the delivery of benefits, leave, and mobility programs.

Requirements

Candidates should ideally have 2-5 years of benefits experience and a CEBS designation or be working towards one. Proficiency in HR systems like Workday and advanced Excel skills are highly preferred.

Benefits

• Wellness programs • Retirement savings programs • RRSP • 401(k) • UK pension • Parental leave top-up • Short-term disability

Listed skills

• Problem solving · Preferred
• Compliance · Preferred
• Microsoft Excel · Preferred
• Reporting · Preferred
• Workday · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Benefits Plan Design
• Market Assessment
• Vendor Management
• Workday
• Retirement Program Administration
• Mobility Program Management
• Excel
• Problem Solving
• Stakeholder Collaboration
• Compliance
• Reporting
• Employee Communication

Job areas

• Human Resources
• Management & Leadership
• Administrative