Front desk agent

Job summary

Manage guest arrivals and departures, including room assignments, reservations, and payment processing. Provide information on hotel services and local points of interest while maintaining vacancy inventories.

Job details

Job Details $16.35 - $16.90 / hour Experienced Benefits Flexible Work Overview Work Term: Permanent Work Language: English Hours: 16 to 40 hours per week Education: Secondary (high) school graduation certificate Experience: No experience (will train) or equivalent experience Work setting Hotel, motel, resort Tasks Register arriving guests and assign rooms Process group arrivals and departures Take, cancel and change room reservations Provide information on hotel facilities and services Provide general information about points of interest in the area Exchange foreign currency Process guests' departures, calculate charges and receive payments Balance cash and complete balance sheets, cash reports and related forms Maintain an inventory of vacancies, reservations and room assignments Follow emergency and safety procedures Clerical duties (i.e. faxing, filing, photocopying) Answer telephone and relay telephone calls and messages Assist clients/guests with special needs Contact customers to deliver requested wakeup calls Provide customer service Computer and technology knowledge Multi-line switchboard Computerized bookkeeping system Internet Security and safety Bondable Criminal record check Transportation/travel information Own transportation Work conditions and physical capabilities Fast-paced environment Standing for extended periods Work under pressure Personal suitability Dependability Efficient interpersonal skills Excellent oral communication Excellent written communication Flexibility Organized Reliability Team player Screening questions Are you available for shift or on-call work? Employment terms options Evening Shift Flexible hours Morning Employment terms options Weekend Competition Number: 50144181 #Customer Service jobs

What you’ll do

Manage guest arrivals and departures, including room assignments, reservations, and payment processing. Provide information on hotel services and local points of interest while maintaining vacancy inventories.

Requirements

Requires a high school graduation certificate and the ability to work in a fast-paced environment. No prior experience is necessary as training will be provided.

Benefits

• Flexible Work

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Organization · Preferred
• Cash handling · Preferred
• Bookkeeping · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Guest Registration
• Reservation Management
• Cash Handling
• Customer Service
• Multi-line Switchboard
• Bookkeeping
• Foreign Currency Exchange
• Emergency Procedures
• Clerical Duties
• Oral Communication
• Written Communication
• Organization
• Teamwork
• Flexibility
• Dependability
• Interpersonal Skills

Job areas

• Hospitality
• Customer Service & Support
• Administrative