Front Desk Associate- Delta Guelph Conference Centre, Guelph, ON

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Guest Services Representative for the Delta Guelph Conference Centre, Guelph, ON. Job Purpose: * Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. * Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members. * Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests * Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested. * Promptly respond to and resolve guest complaints * Answer telephone promptly and properly being polite, courteous, and friendly * Be friendly, thorough, accurate and efficient in taking reservations * Greet and seat all guests and ensure a quality dining experience. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. * Responsible for greeting every guest with a smile and positive attitude. * Ensures that all guests are dealt with in a professional, consistent manner. Ability to diplomatically handle difficult situations and people. * Provide a safe working environment by ensuring compliance with safety programs, Health Department requirements, and job safety analysis. * Maintain and enforce sanitation laws and safety standards with anyone entering the kitchen and restaurant area. * Assist guests with luggage upon their arrival to and departure from the hotel * Use the guests’ names * Be knowledgeable and helpful about the local area, the hotel and hotel services * Handle messages, wake-up calls, mail, and faxes properly * Assist guests’ with laundry/dry cleaning needs * Know of incoming VIPs * Follow all applicable Company Standard Operating Procedures. * Perform other assignments as directed by the Rooms Division Manager. * Be an enthusiastic, helpful and positive member of the team * Be professional, responsible and mature in conduct and behavior, Be self-motivated and use time wisely * Maintain open line of communications with each department * Communicate pertinent information * Maintain effective communication through the use of meetings, log books and bulletins * Be available to help other departments in emergency situations * Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook. * Safety and Security Skills- Properly handle and account for keys * Be knowledgeable of policies regarding emergency procedures and security concerns * Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available * Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items * Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets * Have full understanding of franchise honors program * Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures: * Verifies all information on reservations check-in; name, address, method of payment, etc. * Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers * Identifies and records special billing instructions and notifies accounting * Completes shift closing accurately by getting appropriate approval signatures and authorization codes * Adheres to hotel policies regarding the use of cash banks * Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift * Report potential sales contacts to the sales department protection of guests’ room numbers. Qualifications and Requirements: High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. This job requires the ability to perform the following: * Must be able to speak, read, write and understand the primary language(s) used in the workplace. * Must be able to read and write to facilitate the communication process. * Requires good communication skills, both verbal and written. * Must possess basic computational ability & basic computer skills. * Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions. * Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. * Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task. * Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. * Must be able to lift up to 20 lbs occasionally. * Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. * Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates * Vision occurs continuously with the most common visual functions being those of near vision and depth perception. * Ability to spend extended lengths of time viewing a computer screen. * Requires manual dexterity to use and operate all necessary equipment. * Must have finger dexterity to be able to operate office equipment Other: * The pay range for this position is $19.39- $19.40/hr. * Being passionate about people and service. * Strong communication skills are essential when interacting with guests and employees. * Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc. * Basic math skills are used frequently when handling cash or credit. * Problem-solving, reasoning, motivating, and training abilities are often used. * Can work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: * Team Driven and Values Based Culture * Same-day pay available * Employee Assistance Program * Career Growth Opportunities/ Manager Training Program * Reduced Room Rates throughout the portfolio * Third Party Perks (Movie Tickets, Attractions, Other) * Employee discount

The Front Desk Associate is responsible for providing professional guest services, including check-in/check-out, reservation management, and resolving guest inquiries. They must maintain safety and sanitation standards while promoting hotel amenities and services to ensure a positive guest experience.

Candidates must possess a high school diploma or equivalent and have basic computer and math skills. Experience with major hotel brand processes such as Marriott, Hilton, or IHG is preferred.

• Team Driven and Values Based Culture • Same-day pay available • Employee Assistance Program • Career Growth Opportunities • Manager Training Program • Reduced Room Rates • Third Party Perks • Employee discount

• Time managementPreferred
• Customer servicePreferred
• TeamworkPreferred
• Problem solvingPreferred
• Attention to detailPreferred
• Cash handlingPreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Communication Skills
• Cash Handling
• Reservation Management
• Problem Solving
• Computer Literacy
• Interpersonal Skills
• Conflict Resolution
• Safety Compliance
• Time Management
• Attention To Detail
• Hospitality Standards
• Professionalism
• Multitasking
• Teamwork
• Office Equipment
• Communication Process
• Currency Exchange
• Lifting Ability
• Effective Communication
• Positivity
• Self-Motivation
• Accounting
• Billing
• Communication
• Dry Cleaning
• Emergency Procedures
• Employee Assistance Programs
• Sales
• General Mathematics
• Standard Operating Procedure
• Inventory Control
• Job Safety Analysis
• Fine Motor Skills
• Safety Standards
• Sanitation
• Restaurant Operation
• Hospitality Management
• Visual Acuity
• Writing
• Registration
• Bulletins
• Reservations
• Customer Complaint Resolution
• Finger Dexterity
• Enthusiasm

• Hospitality
• Customer Service & Support
• Administrative
• Conference Associate
• Hotel Desk Clerk
• Hotel Receptionists
• Hotel, Motel, and Resort Desk Clerks

Minimum education

High school

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week