Houseperson (Full Time) - Courtyard by Marriott Nanaimo BC

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable full-time Houseperson for the Courtyard by Marriott located in Nanaimo BC Job Purpose: The Houseperson plays a key support role within the Housekeeping Department, ensuring guest rooms, public areas, and back-of-house spaces are maintained to Courtyard by Marriott standards. This position assists Room Attendants with housekeeping operations, delivers supplies and linens, responds to guest requests, and helps maintain a clean, safe, and welcoming environment for guests and associates. The Houseperson contributes to overall guest satisfaction by providing prompt, professional, and courteous service while supporting the efficiency of the Housekeeping team. Responsibilities * Shifts for this role will range from mornings, mid-shifts, and evening work including closing at 1am. Priority will be given to applicants with availability to work across all shift times. * Maintains the overall cleanliness of the hotel’s public spaces by thoroughly cleaning all assigned areas daily. * Cleans public areas, including floors, elevators, lobbies, hallways, vending areas, service areas, stairwells, the health club, outdoor walkways, gardens, pool, and entrance areas. * Cleans and polishes floors, windows, mirrors, vending machines, and ice machines. Vacuums, shampoos, and removes gum spots from carpets as required. * Removes all litter from public spaces. * Maximizes job efficiency and maintains an orderly appearance by keeping the supply cart organized and correctly stocked. * Ensures hotel equipment is repaired promptly by reporting all maintenance requests in a timely and efficient manner. * Properly maintains the daily log, including accounting for completed tasks, tracking issued keys and reviewing the communications log and file on a routine basis. * Takes every opportunity to impress guests and promptly responds to and resolves guest complaints. * Smiles, makes eye contact, and greets guests immediately during each encounter. * Maintains privacy and security by properly announcing entry and servicing guestrooms as appropriate. * Follows the correct procedures for entering a guest room. * Keeps voices and other noise low on guest floors, especially in the morning. * Follows all applicable company standard operating procedures. * Completes work projects as assigned by the supervisor and management. * Performs other cleaning duties as required. Skills * Work experience as a Room Attendant or Houseman/Houseperson is required * Experience with industrial cleaning equipment and products, WHMIS certification an asset * Good physical health and stamina * Flexibility to work in shifts * Ability to work with little or no supervision while meeting high-performance standards * Excellent organization skills * Ability to follow instructions * High school diploma is a plus This is the perfect job for someone who likes to clean, has an impeccable eye for detail and thrives in a self-directed work situation. This position involves continuous movement, regularly bending, lifting, pushing, pulling, carrying, and moving up to 25-50 pounds. We look for flexibility with workdays and hours, including working weekends and holidays. Amazing Benefits At A Glance: * Hourly rate $21.45 - $21.88 * Team Driven and Values Based Culture * Employee Food & Beverage discount * Medical/Dental/Vision * Paid Vacation * Professional development assistance * Employee Assistance Program * Referral program * Reduced Room Rates throughout the Marriott portfolio

The Houseperson maintains the cleanliness of guest rooms, public areas, and back-of-house spaces to meet hotel standards. They also support the housekeeping team by delivering supplies, responding to guest requests, and ensuring efficient operations.

Candidates must have previous experience as a Room Attendant or Houseperson and possess good physical health and stamina. The ability to work flexible shifts, including weekends and holidays, is required.

• Employee food & beverage discount • Medical insurance • Dental insurance • Vision insurance • Paid vacation • Professional development assistance • Employee assistance program • Referral program • Reduced room rates

• Time managementPreferred
• Customer servicePreferred
• OrganizationPreferred
• Attention to detailPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Housekeeping
• Industrial cleaning
• Organization
• Physical stamina
• Attention to detail
• Customer service
• Time management
• Communication
• Safety compliance
• Equipment maintenance
• Ice Machines
• Physical Stamina
• Organizational Skills
• Self-Discipline
• Accounting
• Management
• Cleanliness
• Development Aid
• Employee Assistance Programs
• Standard Operating Procedure
• Linens
• Operations
• Referral Marketing
• Hospitality Management
• Greeting Customers
• Customer Complaint Resolution

• Hospitality
• Customer Service & Support
• Administrative
• Houseperson
• Maid / Housekeeping Staff
• Domestic Housekeepers
• Maids and Housekeeping Cleaners

Minimum education

High school

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week