Constituent Advocate

Job summary

The Constituent Advocate manages and resolves constituency cases by meeting with constituents and tracking communications with federal agencies. They also perform research for the Member of Parliament and assist with special projects and reception duties.

Job details

Job Description The office of Elizabeth May, Member of Parliament for Saanich-Gulf Islands is currently seeking a qualified candidate to fill the Constituent Advocate position. Primary focus is managing and solving constituency cases: - Receives request from Constituent and follow up with an in-person meeting to assess needs; - Sets up a file for Constituent and inform Member (potentially set up meeting time for member and Constituent); - Takes action on Constituent concerns; - Track and document all communications related to the file (with Constituent, Minister offices and with Service Canada); - Keeps Constituent up to date on developments. Performs research as needed by Member and for the purpose of resolving constituency concerns/issues. Assists Member as needed for special projects (events). Assists with phones and reception duties if needed. About the role: The Constituent Advocates have a primary responsibility to support and assist Constituents with access to federal services such as Canada Revenue Agency, Immigration Canada, Service Canada (re: Employment, Federal Funding) Top reasons to apply: Join Elizabeth May’s team if you enjoy helping people. Constituents require help navigating federal bureaucracy with important personal matters, often time sensitive. The work is rewarding and meaningful. The team is professional and experienced. We offer generous paid time off and provide a flexible and supportive work environment. Medical and Dental benefits included. Qualifications Experience in field of social work. A post-secondary degree in social work will be an asset. Strong interpersonal skills, experience working with clients to settle conflicts. Familiarity in navigating Federal agencies such as Revenue Canada, Immigration Canada, Service Canada. Familiarity with local issues of the Saanich-Gulf Island, Vancouver Island. Experience at working both independently and in a team-oriented, collaborative environment is essential. Ability to handle, and to conform to changes in casework; respond quickly to urgent cases. A strong sense of urgency. Capable of working under pressure in a fast-paced environment. Good computer skills in Microsoft Office, CRM software experience is not required but will be an asset. Additional Information Members of Parliament are individual employers who are responsible for recruiting, hiring and managing the employees who help them carry out their parliamentary duties. Operational requirements vary from one MP's office to another. If you have an accommodation request, require material in an accessible format, or need additional support with the application process, please contact Recruitment and Selection Services at [email protected]. We thank all candidates for their application. Only selected candidates will be contacted for next steps. This posting will remain advertised until all business requirements are met. Applicants who meet the qualifications may be contacted for further assessment at any time. Language Requirements: Proficiency in English Outcome: Regular

What you’ll do

The Constituent Advocate manages and resolves constituency cases by meeting with constituents and tracking communications with federal agencies. They also perform research for the Member of Parliament and assist with special projects and reception duties.

Requirements

Candidates should have experience in social work, with a post-secondary degree in the field considered an asset. Strong interpersonal skills and familiarity with federal agencies like Service Canada and the Canada Revenue Agency are required.

Benefits

• Paid time off
• Medical benefits
• Dental benefits

Listed skills

• Conflict Resolution · Preferred
• interpersonal skills · Preferred
• case management · Preferred
• Microsoft Office · Preferred
• Communication · Preferred
• client relations · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Social work
• Conflict resolution
• Interpersonal skills
• Case management
• Research
• Microsoft Office
• CRM software
• Communication
• Client relations
• Federal bureaucracy navigation
• English Language
• Business Requirements
• Interpersonal Communications
• Advocacy
• Computer Literacy
• Time Off Management
• Team Oriented
• Social Work
• Customer Relationship Management (CRM) Software

Job areas

• Government & Public Sector
• Social Services
• Administrative
• Customer Service & Support
• Constituent Advocate
• Care Coordinator
• Social Work Associate Professionals
• Medical and Health Services Managers

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