- Employment type
- Full-time
- Experience level
- Mid-level · 4+ years
- Minimum education
- Bachelor’s degree
- Posting language
- English
- Working hours
- 40 hours per week
- Seniority
- Mid-Senior level
- Application method
- Direct apply is available
This job has expired
This position at HRConnects is no longer accepting applications. The original posting remains below for reference.
Expired Oct 9, 2026
Original job posting
Develop DTMF IVR applications for contact center self-service, integrating backend systems and sharing data with agent desktop applications. Integrate CVP IVR applications with UCCE/ICM routing scripts, DNIS, skill-group queuing, CTI variables, and Finesse Agent Desktop.
Job details
Elevate Customer Engagement with Your IVR Development Expertise! Are you a seasoned IVR developer passionate about creating seamless and intelligent customer self-service experiences? Join our dynamic team and take charge of developing cutting-edge DTMF IVR applications within the Contact Center environment. Leverage your technical skills to craft innovative solutions that enhance customer interactions and drive operational success. What You’ll Bring To The Table 4+ years of experience in DTMF IVR application development, specifically within CVP (Contact Center). Proficiency with Cisco Call Studio, Cisco CVP, VXML Server, and CVP Custom Elements (Java). Strong knowledge of Call Studio GUI, Apache Tomcat, and Java development, including client backend integrations via HTTP REST APIs, oAuth2, XML Web Services, and MS SQL Server. Hands-on experience with CPV in Java, API integration, and sharing data between IVR systems and agent desktop applications. Familiarity with Customer Self-Service Solutions to enhance user experience. In-depth understanding of UCCE / ICM, especially in integrating CVP IVR applications with routing scripts, DNIS, queuing to skill groups, CTI variables, and Finesse Agent Desktop. Experience with Cyara testing tools is a plus. Preferred Education And Experience Bachelor’s degree in Computer Science, Information Technology, or a related field. Relevant experience in contact center technology solutions and IVR system development. Additional Requirements Ability to work collaboratively in a team environment. Excellent problem-solving skills and attention to detail. Prior experience with any travel or specific certifications is a plus but not mandatory. If you’re ready to make a significant impact in the world of customer experience technology, we want to hear from you! Apply now and become part of a forward-thinking team dedicated to innovative contact center solutions.
What you’ll do
Develop DTMF IVR applications for contact center self-service, integrating backend systems and sharing data with agent desktop applications. Integrate CVP IVR applications with UCCE/ICM routing scripts, DNIS, skill-group queuing, CTI variables, and Finesse Agent Desktop.
Requirements
Requires 4+ years of DTMF IVR application development experience, particularly with CVP, and proficiency in Cisco Call Studio, VXML Server, Java, and related contact center technologies. A bachelor's degree in Computer Science, Information Technology, or a related field is preferred; strong collaboration, problem-solving, and attention to detail are also expected.
Listed skills
- Java · Preferred
- Problem solving · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- DTMF IVR Development
- Cisco Call Studio
- Cisco CVP
- VXML Server
- Java
- Apache Tomcat
- REST API Integration
- OAuth2
- XML Web Services
- Microsoft SQL Server
- UCCE / ICM
- Contact Center Routing
- CTI Variables
- Finesse Agent Desktop
- Cyara Testing Tools
- Problem-Solving
Job areas
- Technology
- Software
- Customer Service & Support
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