Collection and customer service agent

Company Description iFinance Canada is a leading Canadian consumer finance company that offers flexible financial solutions tailored to the unique needs of our clientele. Our mission is to empower individuals with accessible financing options, supported by a dedicated team of knowledgeable professionals. We foster an environment of growth, support, and a customer-focused approach. What’s The Job The Bilingual Collection and recovery agent is responsible for collecting delinquent accounts and coordinating asset seizures when necessary. They handle incoming and outgoing customer inquiries, ensuring high-quality service. This role requires effective case management, prioritization, and maintaining accurate data for contracts. Additionally, the representative will manage administrative paperwork related to customer contracts efficiently. Interested? This job is for you if: You enjoy contributing to company activities; You are a meticulous, rigorous, organized person who shows discernment; You have customer service experience; You are comfortable using databases; You work well independently and as part of a team. Requirements: Proven experience as a debt collector; Understanding of relevant legal requirements; Excellent communication and interpersonal skills; Ability to negotiate and persuade; Capacity to be polite and show compassion without losing confidence; Professional level with MS Office and databases. Competencies: Excellent ability to listen and communicate (written and oral); Ability to manage multiple tasks at a time and navigate multiple screens while helping a client; Must pass a criminal background check; Keep a calm and distraction free space; Organizational and problem solving skills; Strong attention to detail; Ability to work independently and in a team. This post can be stressful, requires perseverance, and sense of urgency. A recovery agent needs to be able to balance firmness with empathy to succeed in this role.

The agent will manage client communications, handle debt recovery procedures, and initiate legal or insurance-related follow-ups. They are responsible for maintaining accurate client records and navigating multiple databases while providing professional customer service.

Candidates must have proven experience in debt collection and a strong understanding of relevant legal requirements. Excellent communication, negotiation skills, and proficiency in MS Office are essential for this role.

• Health insurance • Dental insurance • Disability insurance • Paid holiday • Matched RRSP • Company events • On site gym • On site parking • Casual attire • Paid vacation

• Time managementPreferred
• Customer servicePreferred
• Problem solvingPreferred
• Attention to detailPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Debt collection
• Customer service
• Negotiation
• Persuasion
• Database management
• MS Office
• Communication
• Active listening
• Problem solving
• Attention to detail
• Time management
• Conflict resolution
• Empathy
• Legal compliance
• Financial Technology (FinTech)
• Compassion
• Research
• Vehicle Insurance
• Customer Service
• Finance
• Leadership
• Interpersonal Communications
• Problem Solving
• Detail Oriented

• Customer Service & Support
• Finance & Accounting
• Legal
• Administrative
• Customer Service and Collections Specialist
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

Minimum experience

0+ years

Posting language

English

Working hours

38 hours per week