Manager Credit Risk Management (Full Time 12 Month Contract)

Job summary

Review complex credit applications, policy exceptions, and escalations, providing risk-based recommendations and guidance while monitoring trends and recommending improvements. Plan and oversee quality assurance reviews, address compliance gaps through corrective actions and training, and report key findings and risks to management.

Job details

Division: Mortgages, Insurance Banking Location: Toronto, Winnipeg, Montreal IGM Financial Inc. is a leading wealth and asset management company in Canada, managing approximately $310 billion in assets as of December 31, 2025. It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie Investments. Founded in 1926, IG Wealth Management is a key part of IGM's business model, providing comprehensive wealth management services to Canadian financial advisors and their clients. With a vision to inspire financial confidence, IG Wealth Management is recognized as one of Manitoba’s Top Employers, Canada’s Top 100 Employers, and Best Diversity Employers, aiming to innovate the industry and support Canadians in achieving their financial goals. Join our team to engage in continuous learning and skill development in a supportive environment. Experience the best of both worlds with our hybrid work environment, where you spend three days a week in the office, connecting, collaborating, and enjoying quality time with your amazing colleagues! Our Values: Be better; we strive for improvement in everything we do. Be accountable; we foster clarity and are empowered to act responsibly. Be a team; we are united to drive collective impact to achieve our goals. Position (details) In this role, you will be responsible for reviewing credit exceptions, managing escalations, and overseeing quality assurance activities. Your expertise will be crucial in maintaining compliance with regulatory standards and driving continuous improvement within the department. Responsibilities Policy Exceptions & Escalations Review and assess complex credit applications, policy exception requests, and escalated matters, providing sound recommendations and risk-based decision support. Monitor, analyze, and report on trends related to client exceptions and escalations, identifying root causes and recommending process, policy, and control enhancements. Provide guidance to stakeholders on the interpretation and application of lending policies, procedures, and risk frameworks. Partner with business leaders to resolve high-impact escalations while ensuring adherence to established risk and compliance standards. Quality Assurance & Compliance Planning, execution, and oversight of quality assurance reviews to evaluate compliance with lending policies, procedures, and regulatory requirements. Analyze quality assurance findings, identify emerging risks and control gaps, and drive corrective action plans to improve performance and mitigate risk. Develop and deliver targeted training, coaching, and communication materials based on audit, compliance, and QA results to support continuous improvement. Prepare and present quality assurance and compliance reporting, metrics, and key insights to management, highlighting trends, risks, and opportunities for improvement. Requirements A minimum of 5 years of experience in the mortgage lending industry, with a strong background in underwriting, and development of lending guidelines. A university degree in a related field is preferred. Proven problem-solving, organizational, and analytical skills. Excellent teamwork, leadership, and relationship-building skills. Highly effective communication skills, both written and verbal. Bilingualism (English-French) is preferred. The expected annual base salary range for this role is $69,500 - $100,500, which is determined based on skills, knowledge and experience and geographic location Benefits WORK LIFE BALANCE: hybrid & flex work arrangements. INCLUSIVE CULTURE AND DIVERSITY: living our core values: Be a Team, Be Accountable, Be Better, engaging with community through Business Resource Groups (BRG communities are volunteer employee-led groups formed around a common interest, identity, or background). IGM is a diverse workplace committed to doing business inclusively - this starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas. IG is an accessible employer committed to providing a barrier- free recruitment experience. If you require an accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs. How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and experience to https://www.ig.ca/en/careers Artificial Intelligence in Recruitment: As part of our Talent Acquisition process, we may use artificial intelligence and automated tools to support activities such as candidate sourcing, application review, and interview scheduling. These tools support the recruitment process; all hiring decisions are made by people. We thank all applicants for their interest in IG Wealth Management; however, only those candidates selected for an interview will be contacted.

What you’ll do

Review complex credit applications, policy exceptions, and escalations, providing risk-based recommendations and guidance while monitoring trends and recommending improvements. Plan and oversee quality assurance reviews, address compliance gaps through corrective actions and training, and report key findings and risks to management.

Requirements

Requires at least five years of mortgage lending experience, including a strong background in underwriting and developing lending guidelines; a related university degree is preferred. Candidates should have strong problem-solving, organizational, analytical, communication, teamwork, leadership, and relationship-building skills; English-French bilingualism is preferred.

Benefits

• Hybrid Work Arrangements
• Flexible Work Arrangements
• Inclusive Culture
• Diversity and Inclusion

Listed skills

• Quality assurance · Preferred
• Regulatory Compliance · Preferred
• Root Cause Analysis · Preferred
• Process Improvement · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Mortgage Underwriting
• Credit Risk Management
• Credit Application Review
• Policy Exception Assessment
• Escalation Management
• Lending Policy Interpretation
• Quality Assurance
• Regulatory Compliance
• Risk Analysis
• Root Cause Analysis
• Process Improvement
• Control Enhancement
• Training and Coaching
• Reporting and Metrics
• Analytical Skills
• Stakeholder Relationship Building

Job areas

• Finance & Accounting
• Management & Leadership

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