IT Support Auxiliary

Job summary

The IT Support Auxiliary manages local hardware, software, and IT infrastructure while serving as the primary escalation point for campus staff. They are responsible for resolving technical issues, maintaining documentation, and coordinating with vendors for equipment maintenance.

Job details

Role: IT Support Auxiliary Reports to: Manager, Systems Technology Location: Toronto, Canada Compensation: $19.00 per hour Description: Reporting to the Manager, Systems Technology, the IT Support Auxiliary works as part of the Global IT Systems Support team. The IT Support Auxiliary is responsible for coordinating with key members of the Systems Support team to manage local hardware, software, and IT infrastructure at the campus where the role is based. The successful candidate will be organized, motivated, and able to communicate effectively at all levels of the organization. They will be able to translate business needs into effective technical solutions for client groups, while applying a practical, solutions-oriented approach when making recommendations and collaborating with fellow members of the Systems Support team. Job Duties: The duties of this position include, but are not limited to: Identifies issues staff are having with hardware software and resolves where possible. Acts as the primary local escalation point to the Systems Support team Logs into the ServiceDesk ticket management system to review, resolve, and or escalate tickets for local campus. Participates in the evaluation, recommendation, piloting, testing and launch of new hardware, software and apps Participates in various IT initiatives, helpdesk/desktop projects and research assigned. Is the liaison with the Systems Team and primary communication point to local staff during major production issues, upgrades, or scheduled downtime Ready to research questions using online searches, manuals, publications and variety of resources, including other IT staff and vendors to troubleshoot and answer customer questions. Manages, maintains and improves technical documentation Coordinates with vendors and service providers for in-warranty hardware replacement and service. Follows standard guidelines to install and configure new equipment and peripherals, moving and updating equipment for regular replacement and to accommodate staff moves and changes. Think outside the box to help improve processes, implement new technologies, and develop innovative solutions. Builds positive relationships – works to build or maintain effective relationships or networks with internal or external partners whose cooperation is important to present/future success. Team-oriented and shows initiative and creativity. Other duties as assigned. Essential Qualifications, Skills, and Attributes: Experience with Microsoft Windows 10/11, Office products 2019 & 365, Apple OSX Windows Active Directory User and Computer Administration desirable MS Exchange/Outlook user account administration Experience with 365 in a hybrid platform desirable Familiar with media streaming devices and systems Able to prioritize expectations and recognizes when issues/events may affect delivery Continually seeks opportunities to increase customer satisfaction and deepen client relationships Ability to work independently and in a team Contact Information: While we thank all applicants, only those who are shortlisted will be contacted. About ILSC, ELS, Greystone College & Greystone Institute A world leader in language education & vocational training, ILSC Education Group, which opened its first language school in Vancouver, Canada in 1991 and Greystone College in 2002, offers life-changing educational experiences in Canada, Australia, Ireland and India, some of the world’s most attractive and popular English-speaking work and study destinations. Since opening its first school in Vancouver, BC, Canada, ILSC has become a world leader in language and career training and has grown to include 10 incredible locations around the world, in Vancouver, Toronto and Montréal, Canada; New Delhi, India; and Brisbane, Sydney, Melbourne, Adelaide and Perth, Australia; and Dublin, Ireland; as well as two online language schools, ILSC HELLO and ILSC ALLO. In 2025, ILSC Education Group launched Greystone Institute, a new Higher Education provider in Brisbane. In early 2022, ILSC Education Group joined forces with ELS Educational Services, bringing together over 100 years of combined experience delivering life-changing learning experiences to international students. Since 1961, when ELS Educational Services opened its first school in Washington DC, ELS has developed a global reputation for delivering top-quality English language programs. ELS now has the most extensive network of on-campus English language programs and University partners, across the USA. Our mission is to provide our global community with transformative learning, living and work experiences by offering the finest language, career and higher education programs. Our Core Values PASSION: To enrich & transform people’s lives INNOVATION: To evolve through creativity & diversity. RESPECT: To treat everyone with compassion & dignity. COLLABORATION: To build community & achieve more together. INTEGRITY: To act responsibly & ethically in everything we do. ELS, ILSC, Greystone College and Greystone Institute are committed to providing a barrier-free environment and are proud to be Equal Employment Opportunity employers. If you need assistance or an accommodation due to a disability, you may contact HR at HR@ilsc.com.

What you’ll do

The IT Support Auxiliary manages local hardware, software, and IT infrastructure while serving as the primary escalation point for campus staff. They are responsible for resolving technical issues, maintaining documentation, and coordinating with vendors for equipment maintenance.

Requirements

Candidates should have experience with Windows 10/11, Office 365, and Active Directory user administration. Strong communication skills and the ability to work both independently and within a team are essential for this role.

Listed skills

• Technical Documentation · Preferred
• Customer support · Preferred
• Software Installation · Preferred
• Windows 10/11 · Preferred
• Problem solving · Preferred
• Active Directory · Preferred
• Vendor Coordination · Preferred
• Communication · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Hardware troubleshooting
• Software installation
• IT infrastructure management
• ServiceDesk ticket management
• Technical documentation
• Windows 10/11
• Office 365
• Apple OSX
• Active Directory
• MS Exchange
• Outlook
• Media streaming devices
• Vendor coordination
• Customer support
• Problem solving
• Communication
• Solution-Oriented
• Ethical Standards And Conduct
• IT Infrastructure
• Compassion
• Microsoft Windows
• Research
• Mac OS
• Customer Service
• Cooperation
• Creativity
• English Language
• Microsoft Exchange Servers
• Help Desk Support
• Innovation
• Language Education
• Microsoft Outlook
• Peripheral Devices
• Proactivity
• Technical Documentation
• Troubleshooting (Problem Solving)
• Team Oriented
• Process Improvement
• Coordinating

Job areas

• Technology
• Customer Service & Support
• Education
• Administrative
• Auxiliary
• Technical Support Engineer / Analyst
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists

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