Commercial Account Manager, Insurance Brokering Services

Join a top employer in the education insurance space as a Commercial Account Manager supporting a unique, service-first brokerage model built around long-term relationships. This is a retention-focused, consultative role (no new business targets) where you’ll help manage complex commercial programs for a member-based client base of universities and colleges, working alongside a small, collaborative brokerage services team. You’ll be based out of the Burlington office with a hybrid schedule that blends in-person teamwork with at-home focus time. Compensation Salary range: $95,000 to $120,000 Benefits & Perks Comprehensive benefits coverage Generous RRSP matching program Health & Wellness spending account Phone Allowance 3 weeks' vacation Office closure between Christmas & New Year's Half days on Fridays before a long weekend in the summer Hybrid work environment (3 days per week in office) Responsibilities Support the servicing and retention of a complex commercial book made up of multi-line programs and higher complexity risks Partner with the brokerage services leadership and teammates to deliver consistent, high-quality client support (accounts are serviced collectively as a team) Manage day-to-day policy servicing needs across a client base where each organization may have multiple policies in play at once Maintain accurate, timely documentation and workflow activity within the Epic broker management system Contribute to a high-trust client experience by staying organized, responsive, and detail-focused across renewals and ongoing service requests Qualifications Minimum 5 years' experience as a Commercial Account Manager RIBO License is a must-have Experience with EPIC strongly preferred Familiarity with products from multiple carriers and Lloyd's markets Excellent communication skills with a client service mindset focused on clarity, follow-through, and retention At Aplin — together with our brands CompuStaff, Impact Recruitment, and Vantix Systems — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers. Accommodation is available upon request throughout all stages of the recruitment process.

Manage and retain a complex book of commercial insurance programs for universities and colleges. Provide high-quality client support and handle day-to-day policy servicing and documentation within the Epic system.

Requires a minimum of 5 years of experience as a Commercial Account Manager and a mandatory RIBO License. Experience with EPIC and familiarity with Lloyd's markets and multiple carriers is strongly preferred.

• Comprehensive benefits coverage • Generous RRSP matching program • Health & Wellness spending account • Phone Allowance • 3 weeks' vacation • Office closure between Christmas & New Year's • Half days on Fridays before a long weekend in the summer • Hybrid work environment

Identified from the job description. Confirm important requirements above.

• Commercial Account Management
• Insurance Brokering
• Client Retention
• Policy Servicing
• Epic Broker Management System
• Consultative Selling
• Risk Management
• Communication Skills

• Finance & Accounting
• Sales
• Customer Service & Support
• Consulting
• Education

Minimum education

Professional degree

Minimum experience

5+ years

Apply by

Sep 12, 2026

Posting language

English

Working hours

40 hours per week

Office presence

3 days per week

Seniority

Not Applicable

Application method

Direct apply is available