Group Benefits Agent

Job summary

Serve as a primary contact for plan sponsors and members, responding to inquiries and resolving issues related to group benefits, eligibility, claims, coverage, payments, and plan options. Process enrolments, updates, billing, payments, audits, and member communications while maintaining accurate records and meeting service standards.

Job details

Our client is a growing organization specializing in group benefits solutions and is looking for a Group Benefits Agent to join their team in Markham. This is an excellent opportunity for a Group Benefits professional who enjoys working directly with plan sponsors and members, providing knowledgeable support, resolving issues, and managing the day-to-day administration of group benefits programs. The successful candidate will serve as a primary point of contact for clients and plan members while working in a collaborative environment with opportunities to contribute to broader team initiatives. What You'll Do Act as a primary contact for plan sponsors and group benefits members Respond to member and client inquiries by phone and email Provide support regarding group benefit plans, eligibility, claims, coverage, payments, and plan options Troubleshoot and resolve plan sponsor and member issues, escalating when required Process member enrolments, updates, and changes while maintaining accurate records Gather member information and process monthly billing statements Conduct plan audits and organize information for review Process member payments and related administrative requests Support members with online portals and insurer platforms Prepare letters, mail merges, and other member communications Ensure requests are handled accurately and within established service standards Participate in team meetings, projects, and initiatives Share insights and contribute to overall team goals Perform other related duties as required What We're Looking For Must-Haves: Minimum 2 years of group insurance experience Experience with system integration Strong understanding of group benefits administration and servicing Advanced computer proficiency, including Microsoft Word and Excel Strong mathematical, analytical, and problem-solving skills Excellent attention to detail Strong written, verbal, and interpersonal communication skills Ability to manage multiple priorities and meet deadlines Comfortable working independently while contributing to a collaborative team Nice-to-Haves: CEBS certification Experience with multi-employer or Flex benefit plans Experience working with insurer platforms and member portals Compensation & Benefits $58,000–$72,000 base salary, depending on experience Permanent, full-time position 37.5-hour work week Hybrid work arrangement – 3 days remote after training Flexible scheduling depending on client/group requirements Supportive and collaborative team environment Opportunity for continued professional growth Please note: Some client groups operate with extended office hours until 7 PM Monday through Wednesday. Depending on the groups assigned, there may be a requirement to work a later shift on a scheduled basis, with advance notice provided. Why Consider This Opportunity? Join a growing organization within the group benefits industry Work directly with both plan sponsors and members Gain exposure to a variety of group benefits programs and administrative processes Enjoy a hybrid work environment after training Opportunity to develop your expertise in group benefits administration Collaborative team culture with opportunities to contribute beyond day-to-day servicing At Aplin — together with our brands CompuStaff, Impact Recruitment, and Vantix Systems — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers. Accommodation is available upon request throughout all stages of the recruitment process.

What you’ll do

Serve as a primary contact for plan sponsors and members, responding to inquiries and resolving issues related to group benefits, eligibility, claims, coverage, payments, and plan options. Process enrolments, updates, billing, payments, audits, and member communications while maintaining accurate records and meeting service standards.

Requirements

Candidates must have at least two years of group insurance experience, experience with system integration, and a strong understanding of group benefits administration and servicing. They should be proficient with Microsoft Word and Excel, have strong analytical, mathematical, communication, and problem-solving skills, and be able to manage competing priorities independently and collaboratively.

Benefits

• Hybrid Work Arrangement
• Flexible Scheduling
• Professional Growth Opportunities
• Supportive and Collaborative Team Environment

Listed skills

• Customer service · Preferred
• issue resolution · Preferred
• Microsoft Word · Preferred
• Microsoft Excel · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• written communication · Preferred
• Time management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Group Benefits Administration
• Group Insurance
• Client Service
• Member Support
• Issue Resolution
• System Integration
• Microsoft Word
• Microsoft Excel
• Mathematical Skills
• Analytical Skills
• Problem-Solving
• Attention To Detail
• Written Communication
• Verbal Communication
• Time Management
• Recordkeeping

Job areas

• Customer Service & Support
• Administrative
• Finance & Accounting

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