CIAM Consultant

Canada
Remote
Posted Oct 16, 2026
1 position

$50–$60 / hour

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Employment type: Contract
Experience level: Mid-level · 3+ years
Posting language: English
Working hours: 40 hours per week
Seniority: Mid-Senior level
Application method: Direct apply is available

Job summary

Support ongoing operations for a managed customer identity and access management service, including production ticket management and change requests. Onboard applications to customer IAM platforms and work directly with clients to troubleshoot issues and support platform changes.

Job details

Rate: 50-60/hr Fully remote 6 months contract- possibility of extension JOB DESCRIPTION Our team is seeking Customer Identity Management (CIM) Consultants to support the delivery of a managed service engagement. This opportunity involves supporting ongoing platform operations, change requests, and application onboarding activities within a customer identity and access management environment. This role is ideal for professionals with hands-on experience in customer IAM technologies such as Ping Identity, Okta, Transmit Security, or similar customer identity platforms, who are comfortable working directly with clients in a fast-paced managed services environment. REQUIRED SKILLS AND EXPERIENCE • 3+ years Experience supporting Customer Identity and Access Management (CIAM/CIM) solutions. • Hands-on experience with at least one of the following: ○ Ping Identity (preferred) ○ Okta ○ Transmit Security ○ Auth0 ○ Other comparable customer identity platforms • Experience supporting production environments through ticket management and change requests. • Knowledge of authentication and identity protocols such as: ○ SAML ○ OAuth 2.0 ○ OpenID Connect (OIDC) ○ MFA • Strong troubleshooting and analytical skills. Excellent verbal and written communication skills with the ability to engage directly with clients. NICE TO HAVE SKILLS AND EXPERIENCE • Previous experience in a managed services environment. • Experience onboarding applications into customer IAM platforms. • Understanding of identity governance, customer authentication journeys, and federation concepts. • Consulting or professional services experience supporting enterprise clients. Vacancy Status: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position. Please Note: We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

What you’ll do

Requirements

Requires at least three years of experience supporting CIAM/CIM solutions and hands-on experience with at least one customer identity platform, preferably Ping Identity. Candidates should understand SAML, OAuth 2.0, OIDC, and MFA, and have strong troubleshooting, analytical, and client communication skills.