Delivery/Project Manager

Job summary

Lead international technology market launches and implementations across multiple countries, coordinating vendors, business partners, and regional stakeholders. Serve as the primary delivery lead across product, engineering, and operations, ensuring deployments are successful and operationally ready.

Job details

Required Skills & Experience -7+ years of Project Management, Delivery Management, Implementation Management, Consulting, or related technology experience -Experience leading technology implementations across multiple countries, markets, or regions -Strong stakeholder management and client-facing communication skills -Experience working directly with franchisees, business partners, vendors, or external customers -Hands-on experience with UAT, testing, deployments, go-live support, and operational readiness -Vendor management and third-party coordination experience -Proven ability to manage multiple projects, priorities, and timelines simultaneously -Strong analytical, organizational, and problem-solving skills -Experience creating project plans, executive updates, status reports, risk logs, and implementation schedules Proficiency with Microsoft Office, project management tools, reporting platforms, AI tools, and collaboration platforms -Willingness to travel internationally Nice to Have Skills & Experience -Retail, restaurant, hospitality, franchise, or multi-unit operations experience -Experience supporting new market or country launches Technology assessment and vendor evaluation experience -Experience building governance, reporting, and implementation frameworks -Knowledge of technology ecosystems involving multiple vendors and operational partners -Additional language proficiency beyond English -Experience working with global technology enablement or international expansion programs Job Description Insight Global is looking for a Senior Project & Delivery Manager based in Toronto supporting international technology initiatives across the America's region. You will be responsible for leading market launches, technology implementations, vendor management, stakeholder engagement, and operational readiness activities across multiple countries and business partners. You will act as the primary delivery lead between product, engineering, operations, vendors, and regional stakeholders to ensure successful deployments and scalable technology solutions.

What you’ll do

Lead international technology market launches and implementations across multiple countries, coordinating vendors, business partners, and regional stakeholders. Serve as the primary delivery lead across product, engineering, and operations, ensuring deployments are successful and operationally ready.

Requirements

Requires at least seven years of project, delivery, implementation, consulting, or related technology experience, including leading implementations across multiple countries or regions. Candidates should have strong stakeholder and vendor management skills, hands-on testing and deployment experience, and the ability to manage concurrent projects; international travel is required.

Listed skills

• Risk Management · Preferred
• Reporting · Preferred
• Microsoft Office · Preferred
• Project management · Preferred
• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Project Management
• Delivery Management
• Technology Implementation
• Stakeholder Management
• Client Communication
• User Acceptance Testing
• Testing and Deployment
• Go-Live Support
• Operational Readiness
• Vendor Management
• Project Planning
• Risk Management
• Reporting
• Analytical Problem-Solving
• Microsoft Office
• International Market Launches

Job areas

• Management & Leadership
• Technology
• Consulting
• Food & Beverage
• Retail

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