Solution Designer - Data Warehouse & Speech AI

Toronto, ON
On-site
Posted Oct 21, 2026
1 position

$80–$90 / hour

Opens LinkedIn

Employment type: Contract
Experience level: Senior · 5+ years
Posting language: English
Working hours: 40 hours per week
Seniority: Mid-Senior level
Application method: Direct apply is available

Job summary

Design solutions spanning Speech AI, contact-centre technology, data warehousing, reporting, and integrations. Define how customer interaction data is captured, integrated, modeled, analyzed, and reported, and provide technical leadership through implementation.

Job details

Required Skills & Experience Experience with Speech AI / Conversational AI, including speech analytics, speech-to-text, agent assist, virtual agents, or intelligent routing. Experience designing data warehouse and reporting solutions, including data modeling, ETL/ELT, tables, views, and data integration. Experience working with in-house contact-centre data warehouse environments, supporting data modeling, ETL, integrations, and reporting. Experience designing APIs and integrations between contact centre platforms, internal applications, and data environments. Understanding of IVR, voice/chat, routing, customer interaction workflows, and contact-centre reporting. Experience providing technical leadership and solution design through implementation, not just high-level architecture. Understanding of security, privacy, recording, and data-retention requirements. Nice to Have Skills & Experience - contact center specific experience Job Description Insight Global s looking for a Senior Solution Designer to design solutions across Speech AI, contact centre technology, data warehousing, reporting, and integrations. This person will help define how customer interaction data is captured, integrated, modeled, analyzed, and reported across the contact centre environment. The role requires someone who can design solutions but also understands the delivery side and can provide technical leadership throughout implementation. We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position. Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position. 80-90/hr

What you’ll do

Requirements

Requires experience with Speech AI or Conversational AI, data warehouse and reporting solution design, contact-centre data environments, and APIs and integrations. Candidates should understand contact-centre workflows and reporting, provide implementation-level technical leadership, and be familiar with security, privacy, recording, and data-retention requirements.