Account Supervisor

Toronto, ON
Hybrid
Posted Oct 10, 2026
1 position

Opens an external site

Employment type: Full-time
Experience level: Senior · 5+ years
Posting language: English
Working hours: 40 hours per week
Office presence: 3 days per week
Seniority: Mid-Senior level
Application method: Direct apply is available

Job summary

Plan and manage client CRM strategies, analyze and optimize digital, print, direct mail, and SMS campaigns, and coordinate creative teams and internal resources to deliver projects on time. Manage client relationships, budgets, revenue forecasts, approvals, schedules, and day-to-day account needs while helping resolve escalations and improve outcomes.

Job details

We are JAM CRM, an award-winning, game-changing, forward-thinking, CRM agency tucked away in trendy Liberty Village. We’re looking for an Account Supervisor to join our team of over 150 1:1 communication experts who are dedicated to creating incredible work, making our client’s proud, and smashing personal and professional goals along the way. With our creativity, outstanding culture, and cool technology we may just be the best kept marketing secret in Canada. Responsibilities Planning, developing and managing clients’ CRMl strategies Analyzing and optimizing digital, print, DM, and SMS campaigns Liaising with creative teams and internal resources to ensure that projects are running smoothly and on time Liaising with client and addressing day-to-day challenges and opportunities Fostering positive client and internal relationships Project management, including creative revisions, coordination of meetings, approvals and workback schedules Experience with managing budgets and forecasting revenue Ensuring all internal departments have all necessary information, materials and elements in a timely manner Coordination and execution of general/miscellaneous requests in the daily running of the account Using your knowledge and skills to push clients, the team and the agency in the most productive direction Assist with challenging client requests or issue escalations as needed Desired skills & experience 5 to 7 years’ experience as an Account Manager in an agency setting Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail Experience managing people Solid understanding of deployment platforms Project management and/or technical ability Proven ability to use AI to speed up and improve your day-to-day work, with real examples you can walk us through Experience automating or simplifying repetitive tasks with AI is a strong asset Strong written and oral communication skills Soft skills Proactive approach to account management Confidence without ego A glass-half-full type – a positive attitude takes you places Focused on every last detail because you get the big picture Eager to question things – there is opportunity in questions Accountable, even when that means highlighting a mistake Eager to make those around you better Always up for a challenge Passionate about advertising Thrives on multitasking Please note, candidates are expected to work from our Toronto office three days per week. JAM CRM is an equal opportunity employer committed to creating and maintaining an inclusive and accessible workplace. If you need assistance or require any accommodations during the interview process, please let us know at careers@jamcrm.com.

What you’ll do

Requirements

Requires 5 to 7 years of agency account management experience, experience managing people, and the ability to handle multiple projects with strong attention to detail. Candidates should understand deployment platforms, have project management or technical ability, communicate effectively, and demonstrate practical use of AI to improve or automate work.