Joshua Beaune

IT Support Specialist and Team Lead with two years of hands-on experience providing and managing Tier 2 hardware, software, and device troubleshooting. Strong technical background paired with experience leading both sales and tech support operations, coaching peers, and managing day-to-day service performance. Adept at working with and leading diverse teams, managing behind-the-scenes operations, and delivering exceptional results across technical support and retail environments.

• Attention to detailExpert
• CommunicationExpert
• Customer serviceExpert
• EnglishExpert
• Google WorkspaceExpert
• Inventory managementExpert
• LeadershipExpert
• Microsoft ExcelExpert
• Microsoft OutlookExpert
• Microsoft WordExpert
• OrganizationExpert
• Point-of-sale systemsExpert
• Problem solvingExpert
• Project managementExpert
• Quality assuranceExpert
• Requirements gatheringExpert
• TeamworkExpert
• Time managementExpert

1. Senior Agent Advisor, Geek Squad/Computing Solutions

   Best Buy Canada

   Nov 2025 to Apr 2026

   Led a team of eight agents while serving as the primary Tier 2 support advisor and supporting clients with computing recommendations. Coached and supported fellow agents on technical performance, individual goals, and service delivery expectations to help maintain a strong in-store experience and achieve KPIs across both revenue and technical support environments.

2. Agent Advisor, Geek Squad/Computing Solutions

   Best Buy Canada

   Jan 2025 to Nov 2025

   Delivered Tier 2 hardware and software support for a range of client devices. Coordinated client-to-technician communication for off-site repairs while ensuring client data security and compliance. Worked closely with end-users to recommend computing solutions based on their needs and system requirements.

3. Product Process Specialist

   Best Buy Canada

   Jan 2024 to Dec 2025

   Created and maintained a seamless shopping experience for both customers and sales staff. Supported day-to-day warehouse operations and SFS (ship-from-store) processing. Managed paid vendor displays and inventory organization to meet or exceed product availability standards.

4. Store Manager

   The Dragon

   May 2021 to Dec 2023

   Managed day-to-day store operations, including inventory, customer service, and in-store events. Provided product recommendations for customers of every stage of the collecting hobby. Created social media content to promote product launches, store events, and customer engagement and provided reports of daily metrics to store owner.

1. Humber Polytechnic

   Certificate of Completion, 3D Modelling & VFX Production

   Completed two years of the 3D Animation course, followed by completing the 3D Modelling & Visual Effects Production course with honours. Proficient in software such as Autodesk 3DS Max, Substance Painter, and Pixologic ZBrush. Worked with classmates, instructors, and students from different programs in game and asset development across a variety of mediums, including animation, 3D renders/artwork, and virtual reality simulations.