IT Manager

Job summary

The IT Business Operations Manager provides onsite technology support for plant operations, including incident resolution and infrastructure maintenance. They also lead development and automation initiatives to integrate manufacturing systems and improve operational efficiency.

Job details

JELD-WEN is currently seeking a IT Manager to join our growing team. EXTERNAL JOB DESCRIPTION We're looking for an experienced software developer to build and maintain the applications, integration and automation that keep our Woodbridge plant running. You'll connect plant systems and manufacturing equipment to our AS400 ERP and cloud services, automate manual work, and turn plant data into reporting that leadership can act on. You'll work onsite, close to the production floor, so you can see the problems you're solving first-hand. You'll also be the plant's technology lead. A small Site-Support team handles day-to-day user support, and you'll oversee that work and step in on major incidents. Expect roughly 70% of your time on development and automation and 30% on site technology leadership. WHAT YOU'LL DO: SOFTWARE DEVELOPMENT AND INTEGRATION (ABOUT 70%): * Design, build and maintain plant applications, integrations and automation, mainly in Progress 4GL, C#/.NET and SQL. * Integrate plant systems and manufacturing equipment with our AS400 ERP and cloud services. * Build and maintain applications that let manufacturing machines and components communicate with each other and with central systems. * Write scripts and small tools that remove manual work, improve data quality and cut repetitive support tickets. * Automate device provisioning, patching, reporting and routine maintenance tasks. * Use Git for version control and set up CI/CD pipelines so changes are tested, traceable and easy to roll back. * Plan and lead testing, deployment and rollback for every application change, scheduled around production. * Build queries, dashboards and reports that give plant leadership clear data on KPIs and downtime. * Document what you build in SOPs and runbooks, and share reusable components and standards with Plant Technology teams at other sites. SITE TECHNOLOGY LEADERSHIP (ABOUT 30%): * Oversee the plant's Site-Support team, who handle day-to-day user support, ServiceNow tickets and SLAs. * Act as the main technology contact between plant management and central IT, and lead the response to major incidents. * Make sure critical systems have tested backups, documented recovery steps, UPS protection, and tracked end-of-life hardware and software. * Keep user access in Active Directory and Okta secure through periodic access reviews. * Coordinate plant technology projects such as network and Wi-Fi upgrades, scanner replacements and site rollouts. * Take part in Production Gemba Walks and SQDCI meetings, and turn what you see into automation opportunities. * Mentor plant staff and the Site-Support team on new tools and better ways of working. WHAT YOU BRING: * 5+ years of professional software development, building and supporting applications used in production. * Strong, hands-on skills in Progress 4GL, C#/.NET and SQL. * Experience integrating systems, such as connecting an ERP to other applications, databases or cloud services. * Working knowledge of Git and CI/CD, including testing, deploying and rolling back changes. * A portfolio, Git repository, or written examples of at least two systems or tools you built and what they achieved. * A degree in Computer Science, Software Engineering or a related field, or equivalent professional experience. STRONG ASSETS: * Experience with AS400 (IBM i) and/or Progress 4GL. * Experience in manufacturing, plant or industrial environment, including connecting to shop-floor equipment. * Python, Java or VB. * Power BI or similar reporting tools. * Familiarity with ServiceNow, Active Directory, Okta, networking, CCTV and access control systems. HOW YOU WORK: * You explain technical work in plain language to plant leaders and operators. * You prioritize well and work independently. * You enjoy coaching others and sharing what you build. HOW WE'LL MEASURE SUCCESS: * Automation impact: a 20 to 40% reduction in repetitive tickets and manual tasks within your first 12 months. * Delivery: applications and integrations shipped on time, tested, documented and handed over with SOPs. * Reliability: stable releases with clear rollback plans and minimal production disruption. * Site support: the Site-Support team meets ServiceNow SLA targets for incidents and requests. GOOD TO KNOW: * This role is onsite at our Woodbridge plant, with occasional travel to other plants. * You'll need a valid driver's license. * You'll be available for major incidents or critical deployments outside normal hours when needed. * You'll follow JELD-WEN EH&S policies and plant safety rules. Salary Range: $100,000-$115,000 per year, depending on experience and qualification. #LI-RM1 #JWCanada About JELD-WEN Holding, Inc. JELD-WEN Holding, Inc. (NYSE: JELD) is a leading global designer, manufacturer and distributor of high-performance interior and exterior doors, windows and related building products serving the new construction and repair and remodeling sectors. Based in Charlotte, North Carolina, the company operates across North America and Europe. Our associates are dedicated to bringing beauty and security to the spaces that touch our lives through our market-leading product brands across the world. The JELD-WEN family of brands includes JELD-WEN® worldwide, LaCantina® and VPI™ in North America, and Swedoor® and DANA® in Europe. For more information, visit corporate.JELD-WEN.com [https://corporate.jeld-wen.com/] or follow LinkedIn [https://www.linkedin.com/company/jeld-wen]. JELD-WEN has been named by Forbes as one of ‘America’s Best Employers’ and by Newsweek as one of the ‘World’s Most Trustworthy Companies’. What We Offer Investing in People is one of our Core Values, we strive to attract & retain great people! As such, JELD-WEN offers competitive compensation & benefits packages. As a global organization, specific benefits may vary, however typically including medical & dental, generous leave policies, retirement program, etc. JELD-WEN is an equal employment opportunity employer and does not tolerate discrimination, harassment, and/or retaliation based on individuals’ physical traits, beliefs, and/or other characteristics that are protected under applicable laws. JELD-WEN does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

What you’ll do

The IT Business Operations Manager provides onsite technology support for plant operations, including incident resolution and infrastructure maintenance. They also lead development and automation initiatives to integrate manufacturing systems and improve operational efficiency.

Requirements

Candidates must have at least 5 years of experience in IT management within a manufacturing environment and proficiency in multiple programming languages. An associate's degree is required, with a bachelor's degree preferred, alongside strong technical skills in networking and ITSM tools.

Benefits

• Medical
• Dental
• Generous leave policies
• Retirement program

Listed skills

• C++ · Preferred
• Java · Preferred
• Python · Preferred
• SQL · Preferred
• Active Directory · Preferred
• Okta · Preferred
• CI/CD · Preferred
• ERP · Preferred
• Project management · Preferred
• Technical Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• IT Operations
• Automation
• C#
• Java
• Python
• SQL
• Active Directory
• Okta
• ServiceNow
• CI/CD
• Network administration
• ERP
• Project management
• Data analytics
• Technical support
• Manufacturing systems
• Ad Hoc Reporting
• Pipelines
• Cloud Services
• Business Operations
• Git (Version Control System)
• Vendor Contracts
• Valid Driver's License
• Project Delivery
• Plant Safety
• Application Deployment
• Java (Programming Language)
• Visual Basic (Programming Language)
• Access Controls
• OpenEdge Advanced Business Language
• Auditing
• Backup Devices
• Barcoding
• Construction
• Business Continuity Planning
• Dashboard
• Management
• C# (Programming Language)
• Customer Service
• Version Control
• Communication
• Procurement
• Computer Science
• Continuous Improvement Process
• Data Quality
• Enterprise Resource Planning
• Gemba
• Standard Operating Procedure
• Leadership
• Information Technology Operations

Job areas

• Technology
• Manufacturing
• Management & Leadership
• Data & Analytics
• Software
• Business Operations Manager
• IT Manager
• Information and Communications Technology Service Managers
• Information Technology Project Managers
• Computer Occupations, All Other

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