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Client Service Coordinator (casual)
Client Service Coordinator (casual)
HELP HEALTHCARE NAVIGATOR – OPEN COMPETITION
HELP HEALTHCARE NAVIGATOR – OPEN COMPETITION
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Top Benefits
About the role
Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list.
Are you passionate about making a difference in patient care? Join our dynamic team as a Client Scheduling Coordinator and be the vital link between patients, families, and healthcare providers!
We are seeking professional individuals with superior customer service skills, a willingness to learn, and an overwhelming drive to showcase their scheduling abilities.
Primary Responsibilities
- Communicate: Professionally engage with patients, families, staff, and funder organizations
- Process: Quickly handle funder referrals and updates in the EMR (Procura)
- Review: Collaborate with Supervisors, field employees and patients to assess service needs
- Schedule: Assign care providers based on client needs, geographic area, staff skill-set and availability
- Coordinate: Ensure consistent caregiver assignments and service delivery
- Notify: Keep patients and staff informed of initial and ongoing schedules
- Utilize: Optimize staff schedules to meet their availability and client care needs
- Document: Maintain accurate records in the EMR
- Resolve: Address patient concerns promptly and follow escalation pathways
Why Join Us?
- Immediate Impact: Make a real difference in the lives of employees, patients and their families
- Competitive Salary: Earn a competitive wage commensurate with experience
- Health Benefits: Comprehensive health, dental, and vision insurance for you and your family
- Paid Time Off: Competitive leave time to ensure work-life balance
- Retirement Plan: Employer-contributed retirement savings plan
- Supportive Team: Be part of a collaborative and supportive team environment
- Growth: Opportunities for professional development and career growth
Education
- Secondary School Diploma
- Completion of a related certificate/diploma such as Medical Terminology or Office Administration is preferred.
Experience And Abilities
- A minimum of two years related customer service experience, preferably in healthcare
- Proven customer service skills, preferably in healthcare or other high-paced customer service environment
- Strong ability to communicate effectively, both written and orally, in English
- Ability to handle issues and problem solve with tact and diplomacy
- Excellent computer skills (Windows, Microsoft office, internet, EMR)
- Ability to prioritize and handle multiple demands in a fast-paced environment
- Proven organizational and teamwork skills; able to work independently and prioritize workload
- Positive work and attendance performance essential
- Strong interpersonal skills including demonstrated ability to build rapport and connections
- Advanced competency in keyboarding and scheduling software with a willingness to learn
- French language proficiency will be considered an asset and is a requirement for all Quebec locations
Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements. Medical exemptions or any based upon Human Rights Code criteria will be considered on a case-by-case basis.
“At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing.”
At Bayshore Healthcare Ltd., and its subsidiaries, we are committed to fostering an inclusive workplace and operate in full compliance with all Provincial and Territorial legislation pertaining to Human Rights Codes and Accessibility requirements. To ensure continued compliance throughout the recruitment and selection process, we encourage candidates to disclose any accommodation needs they may have.
Primary Location AB-Calgary
About Bayshore HealthCare
At Bayshore, we believe in creating special moments for our clients each and every day, whether at the bedside, on the phone or in the clinic. These moments touch the lives of our clients and our employees, and they guide the way we run our business. These moments inspire, change and encourage us. They are what we call the Bayshore difference.
Bayshore HealthCare is one of the country’s leading providers of home and community health care services and is a Canadian-owned company.
With over 100 locations across the country, including home care offices, pharmacies and infusion clinics, Bayshore has more than 13,000 staff members and provides care to over 350,000 clients. We are dedicated to enhancing the quality of life, dignity and independence of all Canadians, by providing customized care plans and solutions that allow clients to remain in the comfort of their own home. See what some of our clients have to say about their experience with Bayshore. We have been a recipient of Canada’s Best Managed Companies award since 2006.
Chez Bayshore, nous croyons en la création de moments spéciaux pour nos clients, chaque jour, que ce soit à leur chevet, au téléphone ou dans une clinique. Nous cherchons à améliorer la qualité de vie, la dignité et l’autonomie de tous les Canadiens, en fournissant des plans de soins personnalisés et des solutions qui permettent à nos clients de rester dans le confort de leur propre foyer.
Bayshore, une entreprise exclusivement canadienne, est l’un des plus importants fournisseurs de services de santé à domicile et en milieu communautaire au Canada. Avec plus de 100 établissements à travers le pays, y compris des succursales dédiées à la prestation de soins à domicile, des pharmacies et des cliniques de perfusion, Bayshore compte au-delà de 13 000 employés et prodigue des soins à plus de 350 000 clients.
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