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Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits Job Description Company: Hard Rock Ottawa Hotel & Casino Location: Ottawa, Ontario Job Type: Part Time Permanent Is this a current vacancy? Yes, this is an existing open position. Compensation: CAD $ 21.11/hr. Overview The Players Club Representative serves as the primary point of contact for casino guests regarding the casino's loyalty and rewards program. This role is responsible for enrolling new members, maintaining accurate player account information, explaining membership benefits, and delivering exceptional customer service to enhance the guest experience. The Players Club Representative actively promotes the Players Club program by educating guests on available rewards, promotions, events, and special offers. They assist members with redeeming points, resolving account inquiries, issuing player cards, and troubleshooting membership-related concerns. The role also involves cultivating positive relationships with guests, encouraging program participation, and supporting player retention initiatives. Responsibilities Enrolling guests into the loyalty program, embossing and issuing rewards cards, transporting supplies, forms and assisting guests with questions, redemptions and special requests. Accurately enters player data into SG-CMP Well versed and knowledgeable of Rock Star Rewards loyalty program and property promotions Maintains a clean, safe and organized work environment Meet and greet guests on the gaming floor as well as at special events and at promotions. Will assist with promotions, player development and redemptions as applicable. Act as liaison between guest(s) and management as relates to needs of guest(s) complaints and concerns. Maintain confidentiality of information. Monitors and has working knowledge of promotional and enrollment kiosks Guest services where directed to provide amplified service. Represent casino at off property promotional events as needed Checking and retrieving guest’s coats and personal items Stock and re-stock the area to ensure an adequate inventory of all goods Perform cash and/or credit transactions with guests Other duties as required. Lives the brand Qualifications/Expierence/Education High School Diploma or equivalent required. Some demonstrated guest service experience/training required or an equivalent combination of education and/or experience. Ability to work flexible schedules, including nights, weekends and holidays as required. Must be able to communicate effectively with guests in English, specific to position duties and responsibilities. The ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario. Physical Demands Ability to stand and sit for extended periods of time. Ability to walk distances. The employee must frequently lift/push/pull and/or move up to 50 pounds. Working Conditions Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise. Closing Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at [email protected] if you require accommodation at any time throughout the hire process.

What you’ll do

The representative serves as the primary contact for the casino's loyalty program, enrolling new members and managing account information. They are responsible for promoting rewards, resolving guest inquiries, and supporting player retention initiatives.

Requirements

A high school diploma and some guest service experience are required. Candidates must be able to obtain registration as a Category 2 Gaming Assistant with the AGCO and work a flexible schedule.

Benefits

• Comprehensive benefits package • Health and well-being support

Listed skills

• Customer service · Preferred
• Data entry · Preferred
• Cash handling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Loyalty Program Management
• Guest Relations
• Data Entry
• Cash Handling
• Conflict Resolution
• Communication Skills
• Promotional Support

Job areas

• Hospitality
• Customer Service & Support
• Sports & Recreation