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Job details

About the Company Our client, a well-established professional services organization in downtown Toronto is seeking a Software Specialist to join the internal technology team. Responsibilities Provide day-to-day support and administration of business applications and systems Troubleshoot application issues and coordinate escalations as required Support system implementations, upgrades, integrations, and ongoing maintenance Provide user onboarding, training, and ongoing technical support Develop and maintain system documentation, training materials, and user guides Support document management, collaboration, and productivity platforms Assist with website and digital technology-related initiatives Support various internal systems and technology projects Assist with the implementation and maintenance of emerging technologies, including AI Requirements 5+ years of experience in applications support, systems administration, or a related role Experience within a law firm Strong troubleshooting and end-user support experience Experience providing user training and onboarding Knowledge of Microsoft 365, Teams, SharePoint, and document management systems Legal technology experience is an asset Strong communication, organizational, and problem-solving skills IT, Computer Science, or related education is preferred Compensation Salary up to $85,000, commensurate with experience. Hybrid work arrangement (3 days in office). Comprehensive benefits package. Opportunities for professional growth and development. We do not use AI to screen candidates.

What you’ll do

The role involves providing day-to-day support and administration for business applications, including troubleshooting and system maintenance. Additionally, the specialist will handle user onboarding, training, and the implementation of emerging technologies like AI.

Requirements

Candidates need over 5 years of experience in applications support or systems administration, preferably within a law firm. Proficiency in Microsoft 365, SharePoint, and legal technology is highly valued along with a relevant degree in IT or Computer Science.

Benefits

• Comprehensive benefits package • Opportunities for professional growth and development

Listed skills

• Communication · Preferred
• Problem solving · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Applications Support
• Systems Administration
• Troubleshooting
• User Training
• Microsoft 365
• Teams
• SharePoint
• Document Management Systems
• Legal Technology
• Communication
• Organizational Skills
• Problem-solving

Job areas

• Technology
• Software
• Legal
• Customer Service & Support
• Consulting