Experience Coordinator Role Overview

The Experience Coordinator role is designed to create unparalleled experiences for our Owners and Guests. Are you an inspired, driven individual who believes in providing outstanding customer experiences and comes to work energized and ready to carry that spirit throughout the day? You truly appreciate the opportunity to work with people who encourage, challenge, and support one another to be their best.

Responsibilities

A Great Blue Resorts Experience Coordinator is responsible for working in a team under the supervision of the General Manager to help lead all on site and off-site owner and guest special events as well as events for the staff, and enhancing the experience of all rental guests.

The Experience Coordinator responsibility will include but not limited to the following:

• Develop a thorough knowledge of the entire property, so you can direct rental guests and new owners to amenities
• Develop a thorough knowledge of and promote off-property recreational, educational, and cultural opportunities available to our owners and guests
• Develop and maintain positive, happy relationships with outside experience related vendors
• Manage all aspects of outside vendors providing services either on or off-property.
• Generate fun and exciting events calendars for activities and relevant cultural events
• Anticipate, secure, and manage inter-departmental needs for guest programming
• Be a team player, offering support to other departments as needed
• Enthusiastically lead both on-property and off-property excursions
• Energetically assist in the creation of future tours for owners and guests
• Maintain all equipment necessary to execute tours safely

Key Responsibilities:
Enhancing Rental Guest & Cottage Owner Experiences

1. Host all guests to the resort from pre-arrival to departure:

• Perform 2-week out excitement call confirming all payment received, dates, number of people, energetically upsell any extras (pontoon ride, firewood, sales tour, etc) and **book an arrival time**
• Day of arrival check all arrival cottages ensuring cleanliness
• Upon arrival, happily guide guests to their cottage and show them the ins and outs of staying at the cottage. Ensure they are comfortable with where the amenities are and direct them to the contact information sheet.
• Advise guests of your title and explain you are there to help them enjoy their vacation at our resort Be the point of contact if there are any questions/concerns during the guests’ stay and direct issues to the correct department.
• After departure, send a “thank you” (call or email) and request feedback on their stay (maybe have a link to our site), invite to book again, close the stay.
• Check cottage upon departure for any damages reporting anything to the front desk/GM

1. Coordinate all On a and Off Site (if applicable) Activities:

• Maintain all Activities Equipment for use by guests.
• Program and coordinate all activities on and off site
• Approach all encounters with guests and employees in an attentive, friendly, happy, courteous and service-oriented matter
• Develop a solid working knowledge of all necessary software programs for guest activity management
• Maintain a positive, happy and professional working relationship and promote open lines of communication with managers, employees and other departments.

3. Other responsibilities include (but are not limited to):

• Walk the beach and pool areas, talking to owners and kids and promoting events
• Put on impromptu games if there are quite a few at the beach
• Bring freezies to the sports court or ice-cold water when people are playing tennis (not every day)

Skills/Requirements

• Prior customer service experience
• Prior experience hosting or planning special events
• Excellent communication skills
• Excellent organizational and multi-tasking skills
• Must be available to work weekends, holidays, and some evenings
• Must have G2 or G Driver’s License
• Comfortable working outdoors in differing weather conditions
• Comfortable working independently
• Possess a high energy¸ positive and happy attitude
• Versatility, flexibility and a willingness to work within constantly changing priorities with enthusiasm

What’s in it for you?

• Compensation of $19 - $20 / hr
• Paid lunches
• Opportunity to work in a fun, collaborative environment
• Flexible schedule
• Diverse and inclusive workplace - Be a part of our tight family!
• Continuous learning and development opportunities
• Socials, birthday celebrations, and employee recognition events
• Ongoing coaching, learning, and development opportunities.
• Internal career growth opportunities.