We’re looking for an AR/Collections Specialist to manage B2B collections across both Canadian and U.S. customer accounts. This role plays a key part in ensuring timely payment, maintaining positive customer relationships, and supporting the overall AR function. You’ll also handle cash application and act as backup support for invoicing when needed.

Key Responsibilities

Manage B2B collections for customers in Canada and the U.S. Follow up on overdue accounts, resolve payment issues, and maintain strong client relationships. Perform cash application, including posting customer payments accurately and promptly. Support the invoicing process as required (back-up coverage). Investigate and resolve account discrepancies, short payments, and unapplied cash. Prepare aging reports and provide updates to management on collection status. Respond to customer inquiries in a timely, professional manner. Collaborate with internal teams (Sales, Customer Service, Finance) to resolve billing and payment issues.

Qualifications

Minimum of 3 years’ experience in B2B collections

Accounts Receivable experience required Proficiency in Microsoft Office applications, including Excel, Outlook, and Word. Strong communication skills with the ability to handle follow-ups and resolve issues effectively. Exceptional attention to detail and problem-solving abilities. Previous experience with ERP systems is considered advantageous. Ability to work independently while maintaining a customer-focused approach.