Job Summary

Under general supervision and in accordance with established procedures, timeframes and various collective agreements, the Benefits Reconciliation Clerk performs a variety of payroll duties such as the reconciliation of benefits and general deductions to provider statements, ensuring timely remittance of premiums and deductions, maintaining employees records on benefit payments, keying deduction and benefits adjustments, providing information to staff and outside sources (CRA, Union Associations, HBT, PBC), applying and administering interpretations of various collective agreement provisions regarding benefit information and performing other related duties as required.

Duties/Accountabilities

In accordance with the Mission, Vision and Values, and strategic directions of BC Clinical & Support Services (BCCCS), the position promotes a safe environment for patients, residents, families, visitors and staff.

Processes group documents for billable services, adjustments, refunds and payments by performing duties such as determining if source documents are billable or non-billable following established procedures to ensure correct accounts and /or services are billed and grouping documents into appropriate batch sizes in order to create batch control totals.

Reconciles designated accounts by performing duties such as matching information such as payments received, refunds and invoices issued, identifying differences, tracing reasons for differences and preparing adjustment information such as vouchers and credit balance refunds to rectify the differences as required.

Bills self-pay patients, sundry accounts and a variety of provincial and/or federal agencies such as the Worker’s Compensation Board by performing duties such as verifying accuracy of charges, investigating bills to be sent to patients to determine whether the patient is eligible for provincial health coverage, completing supporting documentation prior to billing, posting billing information such as charges for patient medical agency accounts to the accounts receivable ledger.

Prepares, batches and inputs data utilizing a computerized database program by performing duties such as creating batch control totals for cross referencing once the batch is inputted to ensure services rendered by departments are inputted into the computerized accounts receivable system, inputting data from source documents and checking manually entered data against original source documents to detect input errors and taking corrective action according to established procedures.

Makes adjustments to billing information by methods such as processing additional information obtained from sources such as patients, other departments, interface reports and departmental staff, inputting changes into the computerized database system as required and forwarding discrepancies to the Manager, Accounting & Patient Accounts as required.

Processes payments by performing duties such as receiving payments, entering information into cash receipts journal, balancing and summarizing journal and receivable accounts by matching and checking payments received against invoices and posting from journal to accounts receivable ledger.

Follows-up on delinquent accounts by performing duties such as requesting reports of overdue accounts, initiating and responding to correspondence and telephone inquiries from patients, billing agencies, insurers and departments, sending out reminders, re-billings or other appropriate correspondence and tracing accounts by investigating returned mail to determine new billing address.

Maintains departmental filing system by performing duties such as sorting and filing correspondence such as vouchers and invoices and retrieving files for information as requested.

Maintains extended care patient trust accounts, requests and receives deposits, processes charges and prepares patient trust account statements as required.

Performs other related duties as assigned.

Qualifications

Education, Training and Experience

Grade 12, successful completion of a recognized payroll course and three years’ recent related experience or an equivalent combination of education, training and experience.

Skills And Abilities

Ability to communicate effectively both verbally and in writing. Ability to deal with others effectively. Physical ability to carry out the duties of the position. Ability to organize work. Ability to operate related equipment.