Job Summary

In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Lead is an integral part of the team responsible for providing leadership and analytical support for the monitoring and reporting on operational planning and performance of the CST Project. This role plays a critical role in the Project Management Office (PMO) and ensures accurate, transparent, and timely reporting to CST Project teams, leadership, and executives in addition to site teams, leadership, and executives, as well as Project Board. Additionally the role provides application support for adjunct reporting applications and business intelligence tools. This role is responsible for providing leadership in business process reengineering concepts and methods and leads the analysis and documentation of business requirements on the CST Project.

The Lead will lead the planning, analysis, design, and documentation of business requirements for data standardization, ad-hoc queries, reports, and interfaces. The position will have a deep understanding of CST Project programs and will support project leaders in the development of reports related to business/operational planning, data interpretation, and data integrity and quality of the available data. In addition, this role will require broad systems understanding of the CST Project around reporting requirements.

Duties/Accountabilities

Leads the formal data collection and analysis to help identify system deficiencies and/or operational inefficiencies in order to report and develop new ways of improving business efficiencies including the data analysis related to business case developments, project proposals, and other key strategic and transformative initiatives. Leads CST Project performance monitoring through the development of reports, direct data extraction and analysis. Provides specialized knowledge, analytical, and technical expertise in information management processes utilizing a deep understanding of data standards in relation to establishing quality reports; Ensures the quality, accuracy, reliability, and timeliness of the data and reports available within relevant application through meticulous testing, automated and manual data reviews, performance monitoring, contingency planning, consistency reviews, and other methods as appropriate; Leads in the analysis, acceptance criteria definition, development, testing, training, implementation and maintenance phases of assigned projects. Carries out post-implementation reviews and makes recommendations for improvements. Provides guidance and advice to teams and leadership on the selection, implementation, and management of reporting strategies and reports. Measures the effectiveness of selected strategies and provides guidance on the capabilities of reporting tools and in situations requiring interpretation. Leads the analysis, design, and documentation of reports, and interfaces to support operations, and management and evaluation reporting. Collaborates with other project team members as needed including implantation sites. This includes gathering requirements from stakeholders; negotiating changes in the context of the vision of the current and future state, defining appropriate change management strategies and monitoring and supporting best practice in documentation standards. Leads the analysis, requirements specifications, and documentation of various business intelligence solutions, collaborating with other project team members as needed. This includes gathering requirements from stakeholders including project teams, leadership, and executives as well as site leadership; negotiating changes in the context of the vision of the reporting solutions; translating user requirements to technical requirements for implementation; designing reports; researching solutions; and implementing change management procedures. May occasionally take direction from a Project Manager on large projects. Supports the Business Intelligence (BI) end-users through training sessions, user guides, one-on-one consultations, advice, workshops, troubleshooting, downtime procedures, and issue resolution. Evaluates the BI tools and their use through customer satisfaction surveys, performance measurement, auditing, usage logs, and other methods, and reports the findings to management and other stakeholders as required. Supports CST Project leadership with operational reporting requirements through the analytics of data with a deep understanding of performance metrics and benchmarking. This includes providing recommendations on relevant data to present and creating reports that are easily consumable by leadership. Reports include but are not limited to technical readiness, human resources, clinical cutover, design/build/validate, and testing Provides leadership and guidance to colleagues on tools, techniques to refine reports and processes by actively eliciting requirements, identifying project issues and challenges, consulting best practices, and creating strategic reporting to ensure the best outcomes possible for the project.

Qualifications

A level of education, training and experience equivalent to a Master’s in Health Information Management, Business Administration or related discipline and five (5) years of experience in health information management, health services planning, or data analytics and use of reporting tools.

This role requires a superior degree of critical-thinking and analytical skills with the ability to integrate e03627

broad system thinking/perspective with data to develop quality reports, operational support plans and monitor on-going performances. This role also requires superior written skills with a high degree of producing concise, structured and very well written documents and reports. Understanding of the Systems Development Life Cycle and project management methodology. Strong written and verbal communication skills including the ability to express complex ideas in simple terminology appropriate for the audience. Demonstrated ability to use spreadsheets, word-processing, PowerPoint and other software at advanced level. Physical ability to perform the duties of the job. Knowledge and adherence to privacy and confidentiality policies and measures to protect data. Ability to work as a member of a multi-disciplinary team, while working independently to organize workload, set priorities, and meet deadlines in a dynamic environment. Ability to use query- and report-writing tools is an asset.