POSITION TITLE: Warranty Advisor

POSITION TYPE: Full-Time, Permanent

BRANCH:Calgary, AB Corporate

REPORTING TO: Team Lead, Warranty

RME (Rocky Mountain Equipment) is a powerful network of agriculture, construction, rental, and recreational markets. As one of Canada’s largest equipment dealers, RME delivers solutions that maximize uptime, productivity, and profitability through expert service, innovative tools, and a customer-centric approach. As Western Canada’s trusted equipment and business partner, RME stands Right by You™, fulfilling our commitment to deliver product and support services for the hardworking families in Western Canada who build our communities and feed the world.

RME is committed to providing employees with ample opportunities to contribute and be recognized. To look beyond barriers, to provide solutions and to be challenged. Customers come to depend on RME Employees because our motto is “We Will Be Right By You”.

RME is seeking a Warranty Advisor. In consultation with RME Dealerships, the Warranty Advisor will maximize vendor warranty reimbursement within using established guidelines. The Warranty Advisor will manage compliance of all warranty submittals.

Job Duties and Responsibilities Include:

• Understanding all Warranty Processes for all RME Supported Vendors
• Processing Warranty Claims for all RME Supported Vendors
• Appealing rejected or partially paid claims
• Meeting Monthly and Yearly Deadlines for Claim Submission
• Assist in general warranty status/questions on units
• Participate in training required for position
• Attend required meetings
• Monitoring and requesting of updates to all RME Warranty Advisor Tools

Our ideal candidate will possess:

• Working knowledge of CDK (PFW) Business System preferred
• Working knowledge of CNH Business System (CCN, Dealer Portal, Web-U) preferred
• Working knowledge of SysAid preferred
• Working knowledge of Microsoft Outlook, Excel and Word required
• Technical working knowledge of Agricultural and Construction equipment preferred
• Understanding of the Agricultural Service and Parts Departments within RME
• Exceptional inter-personal skills
• Excellent written and verbal communication skills
• Ability to relate well with all internal and external stakeholders
• Strong time management skills and ability to multi-task in a fast-paced environment

We thank all applicants for their interest; however only candidates selected for an interview will be notified. We regret that we cannot accept phone calls regarding the status of an application.