Job title

Content Coordinator

Department

Brand, Storytelling & Communications

Reports to

Clinical & Content Manager

Salary range

$50,000 - $55,000

Job type

Full-Time, Permanent, Hybrid working  2-3 days per week

Location

Toronto, Ontario

Posting period

Thursday, July 16, 2026

The opportunity

Are you motivated by the chance to help ensure all young people in Canada can access mental health support and Feel Out Loud? Kids Help Phone (KHP) is Canada’s Unlock The Hope Youth Charity. We’re the first and Canada's only national 24/7, free, confidential, and multilingual e-mental health service for youth and a global leader in innovation for youth and their well-being.

The Content Coordinator plays a key role in supporting the planning and execution of multichannel content initiatives at Kids Help Phone for all audiences. This role ensures that content is delivered accurately, on time, and in alignment with organizational priorities, brand standards, and audience needs. 

Working closely with internal teams and external partners, the Content Coordinator helps bring content plans to life by coordinating workflows, supporting collaboration, and maintaining consistency across formats and channels. It’ll take courage, collaboration, innovation, resilience and trust. If you’re interested in transforming e-mental health solutions with KHP, you can explore this opportunity today!

The responsibilities

Coordination

• Supports the organization by coordinating multichannel content initiatives for all audiences
• Collaborates internally and externally to develop content in line with KHP’s brand and content strategy
• Executes on (and may initiate and/or build on) content briefs and plans to deliver on objectives, ensure all content is consistent and delivered on time
• Liaise with stakeholders to include their voice in content, coordinate subject matter experts, and coordinate editorial reviews, as required
• Contributes to continuous improvement by supporting development, maintenance and optimization of content and discoverability processes
• Communicates with internal audiences about content initiatives, including preparing internal communications plans
• Coordinates French translations of English content
• Keeps files organized, including copy decks, content briefs, assets, etc.
• Supports with invoice coding and tracking

Content creation & maintenance

• Publishes multimedia content to digital properties (including websites and streaming platforms), including performing QA, selecting images, and applying KHP brand guidelines 
• Provides training on content management systems (such as WordPress) and measurement tools to other team members 
• Conducts and coordinates and/or executes remediation of content audits as needed to execute various updates (e.g. program information changes, language updates, publishing notices, etc.) 

Reporting and analytics

• Supports with feedback loops and analysis of key metrics to continually measure, monitor, recalibrate, and report on content performance using tools such as Google Analytics 
• Provides recommendations for content improvement. Supports the team by monitoring rankings, traffic, and engagement trends
• Supports the ongoing tracking and analysis of departmental output and outcomes (e.g. Share of Voice, Board reports, Year in Review, Funder reports, etc.)

The qualifications

• Post-secondary education in a relevant discipline or equivalent work experience 
• Two years of relevant work experience 
• Experience using content management systems (CMS) 
• Demonstrated ability to multi-task, prioritize multiple demands and details, while delivering high-quality work within a fast-paced environment 
• Resourceful and solution-oriented 
• Demonstrated ability to take initiative, work independently, and follow established processes 
• Detail-oriented 
• Strong verbal and written communication skills 
• Solid understanding of content publishing processes 
• Curious about the evolving digital landscape and a desire to take on new skills and grow professionally 
• Experience working with / for a youth audience is an asset 
• Experience writing copy is an asset 
• HTML / CSS knowledge is an asset 
• French is an asset 

Don’t meet every qualification listed? Studies often report equity-deserving people are less likely to apply for jobs unless they meet every requirement. KHP is dedicated to building a more diverse, inclusive and authentic workplace, so if you’re excited about this role, but your experience doesn’t align with every qualification, we welcome you to apply anyway. You may have the qualifications / experience for this role or other opportunities at KHP!

The application process

To apply for this opportunity, you can tap the “Apply” button on this page and follow the on-screen instructions.

About KHP, Canada’s Unlock The Hope Youth Charity

Kids Help Phone (KHP) is Canada’s only free, national, 24/7, multilingual and confidential e-mental health service for youth to get help and Feel Out Loud. Since 1989, KHP has been the empowering, trusted changemaker giving young people’s feelings, big and small, a non-judgmental place to go through personalized well-being solutions. A made-in-Canada, global leader, KHP continually evolves by blending data, innovation and technology with real human support and clinical knowledge to unlock the hope young people need to thrive in their world. Explore help for all the feelings at KidsHelpPhone.ca [http://www.kidshelpphone.ca].

Inclusion, Diversity, Equity and Accessibility (IDEA)

KHP has a role to play in effecting social change and advancing equity. This is why the practice of IDEA is critical to us. KHP has a long history of celebrating and advancing IDEA through our tailored programs, services, policies, initiatives and task forces with contributions and leadership from teams across the organization. We will not waver on these commitments and will continue leading the way in making the workplace, and the world young people live in, more inclusive, diverse, equitable and accessible.

We believe it’s critical that our services empower everyone who interacts with us to bring their authentic selves to an environment of mutual respect. An open and diverse community can foster the inclusion and amplification of voices that have been, and continue to be, underrepresented. 

As such, we welcome applicants from equity-deserving communities (e.g. Indigenous Peoples, racialized persons, persons with disabilities, women, 2SLGBTQ+ individuals, etc.). We strongly believe that alleviating the underrepresentation of equity-deserving groups will help create a stronger KHP and help us better support the needs of youth from coast to coast to coast. 

To learn more about how we are committed to advancing IDEA, you can explore KHP’s IDEA 2023–2027 Strategy and Action Plan [https://kidshelpphone.ca/get-involved/about-us/idea-strategy-action-plan/]. 

Accommodations

KHP welcomes applications from people living with disabilities. Reasonable accommodations are available upon request during any phase of the application / hiring process. If you’re contacted about an opportunity, you can reply and let us know if you require accommodations at any time.

Compensation and benefits

Salaries at KHP are determined by candidate experience, qualifications and specific skill sets, as well as market and operational considerations. Potential additional benefits at KHP include:

• Hybrid work model
• Comprehensive Employee Benefits Program
• Emergency Travel Assistance
• CAAT Pension Plan
• Wellness programs
• Recognition awards
• Employee and Family Assistance Program (EFAP)

Candidate verification

The successful candidate for this opportunity will be asked to complete a background screen, which may include criminal, credit, employment and educational checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check. 

Privacy

KHP cares about your privacy! We’re required to save select information about opportunities, applications and interviews for set periods of time. To learn more, you can explore KHP’s Privacy Policy [https://kidshelpphone.ca/privacy-policy/] or contact us using our general form [https://kidshelpphone.ca/get-involved/contact-us/].

Message to agencies

KHP doesn’t accept unsolicited phone calls, referrals and / or resumes from any source other than directly from candidates. KHP won’t consider unsolicited phone calls, referrals and / or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of unsolicited referrals and / or resumes by anyone other than a candidate directly to KHP is deemed gratuitous. KHP won’t be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.