Who Are We? We’re an amazing team, doing amazing things every day. Inn from the Cold is the largest organization in the Calgary region dedicated to supporting families experiencing a housing crisis.

At Inn from the Cold, we offer more than a job; we provide an opportunity to make a profound impact on the lives of families in need. Our values guide us — compassion, accountability, respect, inclusivity, courage, and innovation. We are driven by our vision of a thriving community where every child and family have a safe and stable place to call home.

We prioritize people, recognizing the uniqueness and worth of everyone who walks through our doors. Our commitment to reconciliation and equity is not just a statement; it's a journey we're dedicated to, actively working alongside Indigenous peoples and marginalized communities to dismantle oppressive structures. As a trauma informed organization, we create a safe and supportive environment, promoting healing and resilience.

We are a multidisciplinary team united by a shared vision, mission and values. Collaboration is at the heart of our work, and we believe that diverse perspectives drive our success. It is this diversity and the respect and value we have for each other and our community that makes us stronger.

If this sounds like a place where you would want to work, please review the position below to see if there’s a fit with your skills and experience.

What Are We Looking For?

Position Title Volunteer Resources Coordinator

Job Type Full time Department External Relations Reports to Manager, Community Engagement

Position Overview

We are seeking a passionate and dedicated Volunteer Resources Coordinator to join our team at Inn from the Cold. The Coordinator, Volunteer Resources will be responsible for the recruitment, screening, selection, training, motivation and evaluation of volunteers. This role is responsible for the development and execution of the volunteer programs.

What You’ll Do

Promote volunteer opportunities to the public Recruitment, screening, selection, training, scheduling, motivation, and evaluation of volunteers Computer data entry, record keeping, maintains a variety of statistical and departmental records using Better Impact. Must have intermediate experience in MS office programs Ensure all volunteers who work with children have cleared police checks Designing and conducting training and orientation programs for volunteers Establish and conduct screening interviews with potential volunteers and their supervisor Provide basic orientation and on-going support to all volunteers Communicate with volunteers to ensure a positive experience for both volunteer and the organization Represent the Inn at Volunteer fairs, conduct shelter tours, deliver Lunch and Learns and other speaking engagements at external venues Meet with Fund Development Team to provide relevant updates, participate in post event evaluation for major events of Inn from the Cold Update database, volunteer job descriptions, and volunteer manual as required

This position description reflects the general duties of the role, but is not intended to include all duties that may be inherent in the position. The Volunteer Resources Coordinator may be asked to perform other duties as required or assigned.

What You Bring to Our Mission

Costumer (Internal and External) Service Orientation: Desire to help or serve others in a professional manner Detail oriented, accurate and thorough: Ability to manage multiple details required in carrying out program activity Stress Management: Ability to function effectively and exercise self-control while thriving in a fast-paced team environment Teamwork: Knowledge, skill and ability to work effectively with others to achieve optimal collective results. Adaptable and Focused: Ability to be adaptable to changing priorities while maintaining focus on on-going responsibilities Reliability: Is reliable communicating information and sees tasks through to completion in a timely manner. Ethics and Values: Ability to pursue goals of the organization in an ethical manner, ensuring that the guidelines and policies for managing finances, people resources, business transactions or client relations are followed Post-secondary degree/diploma in volunteer Management or a related field Experience in a volunteer coordination capacity preferred Strong interpersonal skills and have ability to work independently and/or as part of a team. Strong written and verbal skills with the ability to communicate effectively and efficiently. Must provide clear RCMP or police security clearance. Politically and culturally sensitive. High level of critical and logical thinking, analysis, and/or reasoning to identify underlying principles, reasons, or facts. Excellent verbal, written and presentation skills.

Must have intermediate experience in MS office programs

Ability to develop recruitment and selection procedures Proven ability to supervise, motivate, train and monitor the performance of a team of volunteers. Ability to communicate in a friendly and informative manner with people from a wide variety of cultural and ethnic backgrounds and lifestyles.

Ability to work independently and possess strong time management skills

Ability to supervise and train employees, including organizing, prioritizing, and scheduling work assignments. Solid negotiation, conflict resolution, and people management skills.

Good training, coaching, and mentoring skills are essential

Complete all required INN training as assigned such as: Indigenous Awareness, FOIP, etc.

What We Offer

We provide people with meaningful work and are committed to offering equitable benefits and total compensation to all staff, including: Competitive salary, where all employees are paid a living wage at minimum Focus on health and wellbeing, including access to employer paid extended health benefits, dental benefits, annual health spending account and employer matched RRSP contributions Commitment to your mental wellbeing with free and confidential support through the Employee & Family Assistance Program Work life balance, including paid vacation starting at three weeks, wellness days, and 12 paid statutory holidays Supportive and flexible work environment, with ongoing training and development opportunities Potlucks, celebrations, employee engagement initiatives and plenty of fun Strong commitment to advancing reconciliation, aligning with the calls to action of the Truth and Reconciliation Commission of Canada and the United Nations Declaration on the Rights of Indigenous Peoples Recognition that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person and harnesses the strength in diversity, creating a rich and inclusive workplace.

Our Commitment

Join us in a workplace where your actions contribute to breaking down barriers, fostering equity, and creating a truly inclusive and antiracist space. At Inn from the Cold, you're not just an employee but a crucial part of a community, making a difference in the lives of those who need it most.

Diversity, Equity and Inclusion

The INN is deeply committed to building a workplace where inclusion is valued and prioritized. We welcome and encourage applicants from diverse backgrounds and experiences. If you are passionate about our mission and can contribute to our team, we encourage you to apply, even if you don't meet every qualification listed. We value unique perspectives and are committed to building a team that represents a variety of talents and skills. We are proud to be an equal opportunity employer seeking to create a welcoming and diverse environment.

All qualified applicants will receive consideration for employment without regard to race, colour, religious beliefs, gender, gender identity or expression, family status, marital status, sexual orientation, place of origin, source of income, mental and physical disability, age or veteran status.

Join Our Team

We are excited to hear from you! We invite you to join our movement to end family homelessness in our city. If you are passionate about making a difference and meet the qualifications above, please submit your resume and cover letter by clicking ‘Apply Now’.

The successful candidate must satisfactorily complete a Police Information Check with Vulnerable Sector Search and a Child Intervention Record Check. Application Deadline: Applications will be accepted until a successful candidate is found. Application Deadline: Applications will be accepted until a successful candidate is found.

Inn from the Cold is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact us at HR@innfromthecold.org before your interview.