It Support Technician Jobs in Dartmouth, NS
Create alert for “IT Support Technician”
Dartmouth, NS
Top Benefits
About the role
The head office for Charm Diamond Centres (CJ Limited) is looking for an IT Support Technician to join our team in a full-time role at our location in Dartmouth, NS.
In business since 1972, and operating over 85 stores across the country, CJ Limited is the largest family-owned Canadian jewellery company and a platinum member of Canada's Best Managed Companies.
It is our passion for people and jewellery that has led to our success, and we seek like-minded individuals to join our team. If you're looking to make a difference and are up for a challenge, this could be the right opportunity for you.
The IT Support Technician will be responsible for:
- Tech support for the stores and office through email, phone and on-site (head-office)
- After-hours tech support for all stores/regionals
- Working with our Point of Sale (POS) provider to deploy new features/updates for the head office and stores
- Setting up and maintaining company printers, including ticket printers
- Setting up and maintaining all POS equipment sent to the stores
- General Account Maintenance support (Windows, collaboration tools, POS, etc.)
- Restoring files/folders from backups for users when needed
- Assist with automation of processes and system improvements
Your Qualifications:
- IT Education (two years or greater) required (or equivalent experience)
- Comfortable supporting remote issues over email, telephone, and screen-sharing tools
- Strong problem-solving skills and a high level of attention to detail
- An ability to stick to strict deadlines
- Strong communication skills – verbal and written
- Excellent organizational and time-management skills
- Friendly and energetic team player with a positive attitude
- A dedication to providing outstanding service
- A growth mindset; eager to learn
Considered an Asset:
- Experience with Microsoft 365 tools (Entra, Intune, Exchange, etc.)
- Previous experience using POS and retail management software
Benefits:
- Paid Vacation
- Group Health & Dental Coverage
- Employee Assistance Program
- Retirement Savings Program
- Parking Provided
- Employee Discount
- Flexible work arrangement is optional one day per week
If you are a dynamic and outgoing individual and meet these requirements, we would love to meet you!
Please apply online with a resume & cover letter.
CJ Ltd is proudly Canadian, family-owned and operated, and a Platinum member of Canada's Best Managed Companies program. With over 85 stores across the country, we are an equal opportunity employer and encourage individuals from diverse backgrounds to apply. We employ individuals without regard to race, age, religion, disability, gender, or national origin. Accommodations are available upon request for all individuals with disabilities for the recruitment and selection process.
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About Charm Diamond Centres
Since 1972, Charm Diamond Centres has helped Canadians create and celebrate love stories that span generations. We are there along the way as our customers become engaged or celebrate anniversaries, birthdays, graduations, and many more of life’s milestones. From the first browse to the final bow on the box, we help our customers find the perfect gift for their loved one; the gift that will light up their eyes, make them smile, and take their breath away - the gift they will say ‘Yes!’ to.
These stories are what drive us to be the best at what we do. They inspire us every day to make meaningful connections with our customers. We are honoured to help our fellow Canadians celebrate life’s most precious moments and turn those moments into lasting memories.
We take pride in being Canada’s largest independently family-owned and operated jewellery chain and understand our success lies in the foundation of our moral values. Our customers know when they step into one of our stores they will be greeted warmly and treated like family. They have come to know and appreciate the quality of service and product standards we provide. They depend on our transparent pricing and product guarantees and know we are there with them every step of the way.