WHO ARE WE?

At Divine Flooring, we don’t just sell flooring; we bring dreams to life! Our vibrant and dynamic environment encourages collaboration, creativity, and personal growth. As one of Canada’s largest flooring suppliers, we empower our teams with the resources, knowledge, and support to achieve remarkable success.

We are currently seeking a highly organized, detail-oriented Showroom Coordinator to join our Edmonton Sales team on a full-time, permanent basis. This role combines administrative coordination, customer service, and showroom management to ensure a professional and seamless client experience. The ideal candidate is detail-oriented, proactive, and thrives in a fast-paced envrionment while maintaining the appearance, organization and efficiency of the showroom. 

POSITION SUMMARY

The primary focus of this role will be to serve customers in the retail and builder division of the Company. The Showroom Coordinator is responsible for cultivating clients, selling products, and managing the retail sales process. In addition, this role is responsible for the general maintenance and appearance of the showroom including management of samples, integration of new product lines, ordering supplies and general office organization. They will also ensure that clients have an exceptional experience at the showroom, while supporting our marketing and social media initiatives. 

WHAT YOU’LL DO

• Provide coverage for the showroom and assist with daily showroom maintenance. 
• Ensure the showroom is clean, minimalistic and represents the Divine brand.
• Maintenance of the overall showroom including samples, signage, vignettes, and ordering supplies
• Knowledge of the Divine product line and pricing with the ability to demonstrate technical understanding of the products.
• Assist clients in the showroom by providing product knowledge and pricing. Conduct selections for clients for both retail and designated accounts.
• Collect necessary deposits and final payments from clients as per company policy.
• Resolve customer complains by investigating problems and developing solutions to ensure a positive customer experience.
• Maintain a professional appearance, demeanor, and attitude.
• Assist and work with the General Manager, Sales Manager, and Corporate Showroom Manager. 
• Occasional participation in after-hour extracurricular activities and client events. 
• Market the showroom through unique events, signage and other creative opportunities. 
• Capture content from showroom events and Edmonton events - including designers, flat lay tables, and general showroom experience content - on an ongoing basis for use in Divine's broader content, event recapts, and social media planning. 

CORE COMPETENCIES

Skills Required – Technical

• Microsoft Office – all main applications Word, Excel, Power Point and Outlook
• Must maintain a high level of product knowledge.
• Familiar with basic computer systems, file structures and operations.
• Intermediate photo/video content capture skills, with an eye for composition.

Skills Required – Non-Technical

• Superior customer service
• Exceptional interpersonal and communication skills
• Highly self-motivated
• Exceptional organization skills
• Self-motivated, with high energy and an engaging level of enthusiasm
• Strong teamwork skills
• Demonstrated professionalism and integrity while consistently acting in an ethical and fair manner.
• Desire to grow and move up in a company over time.

Education & Experience

• Post-secondary education is preferred but not required
• Design selection experience is considered an asset.
• Industry and sales experience considered an asset.
• Experience with Measure Square is considered an asset.

WHAT WE OFFER

• A competitive salary and performance-based incentives that reflect your expertise and contributions
• Exclusive opportunities for career growth and advancement within our thriving company.
• A comprehensive benefits package, including health, dental, and vision.
• Join a dynamic team that’s dedicated to excellence in the flooring industry, and seize this rare opportunity to elevate your career with us!

WHAT’S IT LIKE TO WORK AT DIVINE FLOORING?

From the moment you step through our doors, you’ll feel the energy and excitement that comes from being part of a young, progressive company. Every team member plays a vital role in our success story. We believe in the power of teamwork and coaching, ensuring everyone has the tools they need to score big—together. Regular team huddles help us strategize and celebrate our victories, building a strong foundation for our brand’s future.

OUR CORE VALUES

Values are more than just words at Divine; they are the foundation of our success and the guiding principles for every decision we make. We live by five core values:

•  Lead with Service: Our customers come first, and we strive to exceed their expectations.
• Innovate Today for Tomorrow: We embrace new ideas and technologies to stay ahead in a rapidly evolving industry.
• Never Sacrifice Quality for Profit: Our commitment to quality is unwavering, ensuring we deliver the best products and services.
• Embrace Change: We adapt and thrive in an ever-changing environment, continuously looking for ways to improve.
• Succeed and Learn as a Team: We celebrate our successes together and learn from our challenges, fostering a culture of collaboration and growth.