Department: PR Business OperationsPosition covered by the Collective Agreement with USW Local 4120Number of Positions: 1 If you are a current employee of the University of Guelph you must apply on the internal Career Page in order to be considered as an internal applicant. Career Opportunities (sapsf.com)   General Purpose Reporting to the Client Services Coordinator, the Work Order Desk Clerk serves as the primary point of contact for facilities-related issues and service requests across the University of Guelph campus. As the front-line operational hub for Physical Resources, this position supports the safe and efficient operation of academic, research, residential, administrative, and critical infrastructure facilities. Acting as the first point of contact for campus users reporting facilities issues or making inquiries, the Work Order Desk Clerk must be an active listener who can gather critical information, assess urgency, identify potential impacts, and determine the appropriate response. Operating in a fast-paced, high-volume environment, the role requires sound judgement, strong organizational skills, excellent memory and attention to detail, and the ability to think on their feet while managing multiple competing priorities simultaneously. The position plays a key role in supporting research activities, teaching operations, student experience, and campus safety through the effective coordination and triaging of service requests.   Duties and Responsibilities

Provide exceptional front-line customer service to students, faculty, staff, researchers, contractors, and members of the public. Manage a high-volume of incoming emails, calls, alarms, and service requests in a fast-paced environment Efficiently and effectively receive, assess, prioritize, and coordinate responses to facilities-related issues received through:

Work order desk calls Emergency line calls Work request emails Police sheets Residence desk service requests and work orders Online work orders Automated alarms and notifications

Document issues in Physical Resources’ maintenance management system, determining the level of priority, assigning the appropriate trade(s) or service(s), and whether the costs should be allocated to Physical Resources’ operating budgets or to a client’s funding source. Exercise sound judgement in responding to urgent and time-sensitive situations that may impact research activities, classroom operations, student residences, building systems, accessibility, or campus safety. Contact third-party vendors with established contracts to set up repairs as required (for example, elevator contractor). Prepare and distribute work disruption notices, emergency shut down notifications, and other operational communications. Transfer, update and close work orders within Megamation system. Monitor and respond to freezer temperature alarms and other critical alerts. Work in close collaboration with Physical Resources department managers, lead hands, trades staff, and contractors to ensure work order requests are appropriately triaged and communicated in a timely manner. Utilize excellent judgement, strong analytical, organizational, and problem-solving skills to manage multiple priorities and complex problems that arise including emergency situations. Perform other duties as assigned.

  Requirements

A two-year community college diploma in business administration or related field of study or an equivalent combination of education and experience Intermediate knowledge and experience with Microsoft Office applications Superior customer service, communication and interpersonal skills Demonstrated strong organizational, analytical, and problem-solving ability Demonstrated ability to:

remain calm under pressure while managing multiple competing priorities in a fast-paced environment assess the urgency and operational impact of requests and determine appropriate response actions work independently while contributing positively within a team environment exercise professionalism, tact, diplomacy, and sound judgement

  What will give you the edge?

Experience working with databases and a computerized maintenance management system (CMMS) Knowledge of building systems, facilities operations, maintenance trades, or operational dispatch environments Experience working in fast-paced customer service roles, dispatch, operations, or emergency response environment Familiarity with the University campus and Physical Resources operations

   Employee Type: Regular Position Number: 10836014 Classification: USW, Local 4120 Salary: Band 3  USW Local 4120 Wage GridAt the University of Guelph, fostering a culture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution. Posting Date: 06/26/2026  Closing Date: 07/03/2026