Job Description

Reporting to the Senior Manager, Recreation and Rehabilitation, the Program Consultant – Registered Social Worker is responsible for providing professional leadership and clinical expertise to support evidence based, resident entered psychosocial and rehabilitation services. The incumbent supports the development, implementation, and ongoing evaluation of social work standards, best practices, quality improvement initiatives, policies, programs, and procedures across Long Term Care Homes and Retirement Communities.

This role is an operational leader who works collaboratively with interprofessional teams and key stakeholders to advance Extendicare’s vision of becoming the best seniors’ care and services organization in Canada. Through mentorship, consultation, and evidence of informed practice, the role supports excellence in care, resident wellbeing, safety, and quality of life outcomes.

The position is located in Ontario.

Key Responsibilities include:

• Lead quality improvement initiatives for social work and psychosocial services aligned with Extendicare’s strategic priorities.
• Develop, implement, and evaluate divisional social work standards to ensure alignment with professional ethics, best practices, regulatory requirements, and long-term care legislation across Alberta, Ontario, and Manitoba.
• Ensure models of social work practice promote resident dignity, autonomy, emotional well-being, meaningful engagement, and quality of life.
• Support safety and risk management related to psychosocial care, including compliance optimization, audits, staff interviews, root cause analyses, risk assessments, and implementation of action plans.
• Apply an outcomes-focused approach to safety that balances risk mitigation with resident choice, rights, self-determination, and trauma informed practice.
• Collaborate with long-term care homes to enhance social work practices through program development, on-site coaching, mentorship, and support of clinical and operational leadership.
• Provide education to staff and leaders on social work–related policies, procedures, ethical standards, and applicable regulatory requirements.
• Facilitate the development of standardized social work procedures within scope of practice to support resident admissions, transitions, and discharges.
• Promote continuous quality improvement by sharing evidence-informed, person-centered best practices aligned with divisional operating models.
• Foster a just and compassionate safety culture grounded in learning, accountability, interdisciplinary collaboration, and respect for resident and family voices.
• Support quality assurance initiatives, including accreditation processes and compliance with federal and provincial regulatory standards.
• Develop, analyze, and share social work–related quality, safety, and resident experience indicators to support data-informed decision-making and service improvement.

What we’re looking for:

• A valid registration and good standing as a Registered Social Worker (RSW) with the applicable provincial regulatory body is required.
• A minimum of 5 years of progressive experience in geriatric social work, psychosocial care, mental health, behavioral support, or related practice areas, preferably within long-term care (LTC) homes
• Proven expertise in program development, psychosocial and behavioral support models, resident and family engagement, trauma informed care, and interdisciplinary collaboration
• Demonstrated expertise in quality improvement concepts, methodologies, and practical implementation
• Familiarity with pertinent health information systems, including PointClickCare and provincial information repositories, is considered an asset
• Demonstrated proficiency in Microsoft Suite applications, including Outlook, Word, Excel, Teams, and PowerPoint, is essential
• Demonstrated proficiency in data literacy, encompassing the analysis of quality, safety, and experience indicators
• Demonstrated expertise in interpreting and applying legislative, regulatory, and quality assurance frameworks relevant to long-term care (LTC)
• Proven dedication to resident and family centered care, cultural transformation, psychosocial interventions, restorative approaches, and service excellence
• Demonstrated ability and commitment to undertake frequent travel within assigned provinces (approximately 80% field based); occasional national travel is also required.

What Extendicare has to offer:

At Extendicare, we believe that working as a team creates an environment that allows us to reach our potential. We value each employee, encourage equal opportunity for growth and recognize achievement. As a valued member of our team, you can expect:

• Continuous mentorship, support for life-long learning and growth opportunities
• Opportunities for advancement and career growth within the organization
• A rewarding and meaningful work experience where you can enrich your life and the lives of others through your work.
• Employee Family Assistance Program.
• Robust benefits package

Extendicare is a leading provider of care and services for seniors across Canada, operating under the Extendicare, ParaMed, Extendicare Assist, and SGP Purchasing Network brands. We are committed to delivering quality care to meet the needs of a growing seniors’ population, inspired by our mission to provide people with the care they need, wherever they call home. We operate a network of long-term care homes (both owned and under management contracts), deliver over 11 million hours of home health care services annually, and provide group purchasing services to third parties representing approximately 150,000 beds across Canada. Extendicare proudly employs nearly 30,000 qualified, highly trained and dedicated team members who are passionate about providing high-quality care and services to help people live better.

#ExtendicareOperations

Time Type

Full time

Compensation Details

Compensation will be discussed during the recruiting process.

At Extendicare, we’ve spent more than 50 years dedicated to enhancing quality of life for the people we serve across Canada. When you join Extendicare, you become part of a compassionate, mission-driven team committed to supporting care delivery in homes and communities nationwide. Our corporate roles play a vital part in enabling front-line teams to provide exceptional experiences for clients and families. Together, we foster a culture of collaboration, innovation, and accountability—creating solutions that strengthen our services and improve lives every day.

We are committed to providing competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. This opportunity is a replacement for an existing role and to support transparency, a hiring range may be included with this posting. However, final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.

Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.

We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment — every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.

Extendicare is committed to fostering an accessible, inclusive, and equitable hiring process. We gladly accommodate the needs of applicants throughout all stages of recruitment and selection upon request.