Experience Aviva

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.

The Opportunity

OIS Ontario Insurance Service Limited (OIS) is a wholly owned subsidiary of Aviva Canada, one of the country's leading property and casualty insurance providers. We are committed to delivering exceptional insurance solutions and customer experiences while fostering a collaborative, diverse, and inclusive workplace. As we continue to grow, we are seeking a customer-focused and motivated RIBO Licensed Insurance Professional to join our team. As a RIBO Licensed Insurance Professional, you will provide personalized insurance advice and service to customers while identifying opportunities to help protect what matters most to them. You will be responsible for delivering exceptional customer experiences through professional consultation, policy servicing, and insurance product recommendations. This role is ideal for an individual who is passionate about helping customers, thrives in a fast-paced environment, and is committed to ongoing learning and professional development.

What you’ll do

Provide professional insurance advice and recommendations to clients. Quote, bind, and service personal lines insurance policies. Respond to customer inquiries regarding coverage, policy changes, renewals, and claims-related questions. Identify opportunities to cross-sell and up-sell insurance products that meet customer needs. Maintain accurate customer records and policy documentation. Ensure compliance with RIBO licensing requirements and all regulatory standards. Deliver outstanding customer service through various communication channels including phone, email, and digital platforms. Collaborate effectively with internal stakeholders and underwriting teams. Stay current on insurance products, market trends, and regulatory changes.

What you’ll bring

Current and active RIBO License in good standing is required; experience applying and leveraging a RIBO license in a personal lines insurance environment would be considered a strong asset. 1–3 years of experience in personal lines insurance, a brokerage, direct writer, or customer service environment. Strong customer service, verbal and written communication, and relationship-building skills, with a passion for delivering an exceptional customer experience. Ability to manage multiple priorities and thrive in a fast-paced environment. Strong analytical, problem-solving, and decision-making capabilities. Proficiency with Microsoft Office applications and insurance management systems. CIP designation or progress toward obtaining a CIP designation is considered an asset. Holding provincial insurance licenses across multiple Canadian jurisdictions is considered a strong asset. Previous experience in a contact centre, sales, or customer-facing environment is preferred. Knowledge of personal auto and property insurance products is an asset. High degree of professionalism, integrity, and attention to detail. Collaborative team player with strong interpersonal skills. Adaptable, results-oriented, and committed to continuous learning and improvement. Experience using Guidewire and/or Broker Portal is considered an asset.

What you'll get

The salary band for this position ranges from $52,000.00 to $60,000.00. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity. Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities. Hybrid flexible work model. Outstanding Career Development opportunities. We’ll support your professional development education. Competitive vacation package with the option to purchase 5 extra days off per year. Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion. Corporate wellness programs to support our employees’ physical and mental health. This job advertisement is for an existing vacancy which has been posted both internally & externally. Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position. Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require an accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged. #LI-PS2 #LI-Hybrid