Summary

Position Title: Process Specialist

Department: Manufacturing Status: Full-time/Permanent Reports to: VP of Manufacturing Location: Mississauga, ON (On site) Compensation: $70,000 to $85,000 About Salary Range: We are committed to fostering an inclusive, equitable, and transparent approach to compensation. This role is aligned to the posted salary range, and all offers are made within that range. When determining compensation, we thoughtfully consider the responsibilities of the role, internal equity, and market context, while valuing the diverse experiences, skills, and perspectives everyone brings. Our goal is to ensure fair, consistent, and meaningful offers that recognize both the role and the person. Vacancy Status: This is an active permanent opportunity, and we are looking to welcome a long‑term team member who is eager to grow and make an impact Start Date: ASAP

About Us

At The Crump Group, our passion for pets isn’t just what we doit’s who we are. For over 20 years, we’ve been creating simple, wholesome, all natural treats that pets love and that pet parents trust. What started in a family garage has grown into a proudly family-led, award-winning company with more than 150 employees across North America. Today, our brands Crumps Naturals, Caledon Farms, and Dog Delights are helping shape the future of all-natural pet nutrition as we work toward becoming North America’s leading pet treat company.

Recognized as one of Canada’s Best Managed Companies, we are driven by more than just growth we’re driven by people. When you join our team, you become part of a team that cares about what we do and how we do it. We believe in creating a workplace where you can grow your career, share your ideas, and make a real impact.

Here, your work matters. Your voice is heard. Your contributions help bring better, healthier products to pets and families every day.

If you’re looking to be part of a purpose driven, fast-growing company where passion meets opportunity, Crumps is the place for you.

About the Job

As a Process Specialist, you will play a key role in ensuring manufacturing processes meet food safety, quality, regulatory, and operational standards. You will work closely with Production and Quality teams to identify process improvements, conduct audits, investigate non-conformances, and implement corrective actions. This role supports compliance with FDA-FSMA, SQF, customer requirements, and internal quality systems while driving continuous improvement initiatives across the facility.

About You

You are a detail-oriented professional with experience in food manufacturing and a strong understanding of food safety and quality systems. You have a keen eye for identifying process gaps, analyzing root causes, and implementing effective corrective actions. You are comfortable conducting audits, working with cross-functional teams, and training employees to promote a culture of quality and food safety. Your knowledge of HACCP, FSMA, GMPs, ERP systems, and continuous improvement methodologies enables you to support operational excellence and regulatory compliance.

Core Competencies

1. Continuous Improvement & Problem Solving Identifies process gaps and non-conformances. Conducts root cause analysis and implements corrective/preventive actions. Drives operational efficiency and process optimization.

2. Quality & Food Safety Compliance Ensures compliance with FDA-FSMA, SQF, HACCP, GMP, and customer requirements. Conducts audits and supports regulatory and customer inspections. Maintains high standards of food safety, quality, and data integrity.

3. Collaboration & Communication Partners with Production, Quality Assurance, and Operations teams. Delivers training and coaching to employees. Communicates findings, recommendations, and improvement plans effectively to all levels of the organization.

Key Responsibilities

Identify non-conformances and continuous improvement opportunities, and developing corrective and preventive action plans to address root cause Collaborate with Production Supervisors to drive continuous improvement initiatives within the manufacturing process Conduct routine and scheduled process audits throughout the manufacturing facility, including production, packaging, sanitation, and storage areas Drive adherence to all operational quality requirements (built on regulatory, customer, food safety requirements) by maintaining and updating a visual management system Evaluate equipment, process controls, and employee practices for compliance and efficiency Support internal audit programs and prepare for external inspections (e.g., FDA, GFSI, customer audits). Participate in training and coaching sessions with employees to promote a culture of food safety and continuous improvement Ensure production data integrity through the verification of manufacturing transactions within an ERP

Recipe for Success

Associate or Bachelor's degree in Food Science, Engineering or a related field. 3–7 years of experience in a food manufacturing environment; pet food industry preferred. Knowledge of food safety systems (HACCP, FSMA), GMPs, and audit principles. Detail-oriented with strong observational and analytical skills. Effective communication skills for reporting and training purposes. Proficient in Microsoft Office (Excel, Word) and QMS or audit tracking systems. Ability to work independently, manage time effectively, and interact with all levels of staff. Experience using ERP or MES systems for traceability and process tracking.

Extra Ingredients

Lean Manufacturing or Six Sigma certification

SQF Practitioner certification Experience in the pet food industry Knowledge of SPC and process capability analysis Experience leading continuous improvement projects Advanced Excel skills (Power BI, Power Query, Pivot Tables) Experience with Intelex, ETQ, or other QMS platforms

Why Work With Us

Join a team that values people, growth, and a positive workplace culture. We are proud to be recognized as one of Canada’s Best Managed Companies, reflecting our commitment to excellence, innovation, and employee satisfaction. We offer:

Competitive salary with performance-based incentives

100% employer paid benefit premiums (health, dental, vision, life insurance, AD&D, travel) PTO: vacation, sick days, personal days, parental leave top-up Flexible hours, including summer hours, holiday hours and core working hours A collaborative and supportive work environment Opportunities for career growth and development Employee Assistance Program (EAP) Employee discount programs, including Perkopolis and GoodLife Fitness Tuition reimbursement program with unlimited learning through Udemy Employee referral bonus program Free onsite parking Casual dress code Social committee with monthly engagement activities Monthly town halls with quarterly lunches Anonymous employee engagement surveys Dog-friendly office with free treats!

The Crump Group is committed to fostering a diverse, inclusive, and equitable workplace where everyone feels respected, valued, and supported. We are dedicated to providing an accessible, barrier-free recruitment experience in accordance with the Ontario Human Rights Code and AODA. If you require accommodation at any stage of the process, we are happy to support you, Please contact us at HR-Canada@crumps.ca.

As a family-led organization, we welcome candidates from all backgrounds and encourage you to apply—even if you don’t meet every requirement. We value unique perspectives and experiences that help us grow stronger as a team.

Please note that we do not use AI in our recruitment process—every application is thoughtfully reviewed by our team. While we thank all applicants for their interest, only those selected for an interview will be contacted. Successful candidates may be required to complete a background check.