We are seeking a skilled SailPoint IdentityIQ Support Lead with hands-on experience in leading support, patching, solving P1/P2 tickets, understanding of Lifecycle Management, BeanShell scripting, and application onboarding using REST APIs, web services, and databases. The ideal candidate will be responsible for implementing and maintaining identity governance solutions, managing access certifications, and troubleshooting provisioning workflows.

Key Responsibilities:

Lifecycle Management: Design and implement identity lifecycle processes (Joiner, Mover, Leaver). Develop and maintain provisioning workflows and rules.

Application Onboarding: Integrate applications using REST APIs, SOAP Web Services, and JDBC connectors. Configure and customize connectors for various target systems.

Rule & Policy Development: Write and maintain BeanShell scripts for rules, policies, and workflows. Implement custom logic for identity attributes, provisioning, and access control.

Campaign Management: Launch and manage access certification campaigns. Monitor campaign progress and ensure timely completion.

Aggregation & Synchronization: Configure and manage aggregation jobs for identity data collection. Ensure data accuracy and consistency across systems.

Troubleshooting & Support: Investigate and resolve request failures, provisioning errors, and workflow issues. Provide support for approval processes and escalation paths.

Documentation & Collaboration: Maintain technical documentation for configurations, scripts, and integrations. Collaborate with cross-functional teams including security, compliance, and application owners.

Required Skills & Qualifications: 3+ years of hands-on experience with SailPoint IdentityIQ. Strong proficiency in BeanShell scripting and Java. Experience with RESTful APIs, SOAP, and database integrations. Deep understanding of Identity Lifecycle Management and Access Governance. Familiarity with campaign management, certifications, and role-based access control (RBAC). Ability to troubleshoot complex provisioning and workflow issues. Excellent communication and documentation skills.

Preferred Qualifications: SailPoint IIQ Certification. Experience with cloud identity platforms (e.g., Azure AD, Okta). Knowledge of ITIL processes and security compliance standards (e.g., SOX, GDPR).

Other Employment Type: Full-Time Work mode: Hybrid - 2 days in Mississauga Office