SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. Job Title: Software Analyst Location: Mississauga, Canada Work Model: Hybrid Who We Are: At SOTI, we are committed to delivering best in class mobile and IoT device management solutions. We are looking for out of the box thinkers that appreciate the art of creating great software. To us, being visionary is more important than doing things the way they’ve always been done. What’s in it for you? The People - From our humble origins in our founder’s basement, to our industry leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation and fun. The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big! The Technology - You’ll get the chance to work with leading edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams. You will work alongside SOTI’s partners which include leading tech giants that will keep you on the cusp of emerging technologies. What You’ll Do Dev A-Team involves advanced level analysis and troubleshooting of internal bug tickets coming from different departments. As a Software Analyst, you will initiate and design solutions to enhance team performance and improve workflows. Occasional code fix suggestions or patch generation or porting maybe required for quick resolution or proof of concept fixes. Responsibilities Assist in analyzing debug log files, crash analysis, and bug identification in SOTI one products. Collaborate with senior team members to suggest potential fixes and coordinate with the engineering team. Work with internal teams to understand and contribute to diagnostic tools development. Assist in troubleshooting and researching issues reported by frontline teams in Jira. Support the identification of issues caused by operating system or non-product factors. Help the team to test/setup debug environments for reproduction of issue. Work on minor or low priority Jira tickets Qualifications Degree in Computer Information/Application Systems, Enterprise Computing, Information Technology, or equivalent. 0–1 year experience in MDM or 0-1 year in software development or related field. Familiarity with enterprise MDM solutions and mobile platforms. Basic understanding of any language,low-priority Java or C#. Understanding of basic networking concepts. Strong critical-thinking and troubleshooting skills. Interest in developing custom applications and learning advanced techniques. Nice to have Familiarity with scripting languages such as Python or PowerShell. Exposure to cloud computing platforms (e.g., AWS, Azure). Basic understanding of cybersecurity principles. Exposure to Agile About SOTI SOTI is the world's most trusted provider of mobile and IoT management solutions, with more than 17,000 enterprise customers and millions of devices managed worldwide. SOTI's innovative portfolio of solutions and services provides the tools organizations need to mobilize their operations and optimize their mobility investments. SOTI extends secure mobility management to provide a flexible solution for comprehensive management and security of all mobile devices and connected peripherals deployed in an organization. At SOTI, we celebrate the uniqueness of our global teams and are proud to be an equal opportunity workplace. We are curious problem solvers who are committed to bringing the best mobile and IoT management solutions to the market. We offer careers with #EndlessPossibilities. What are you waiting for? Apply today! #LI-KI1 If you want to bring your ideas to life, apply at SOTI today. Use of Artificial Intelligence in Hiring SOTI uses AI tools to support parts of our recruitment process, such as reviewing resumes, screening qualifications, and creating interview questions. These tools assist our team only-final hiring decisions are made by people, not automation. For privacy-related questions, please contact privacy@soti.net. We are committed to providing accessible employment practices that are in compliance with the requirements under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please notify People & Culture at careers@soti.net. Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee. SOTI is a proven innovator and industry leader for simplifying business mobility solutions by making them smarter, faster and more reliable. With SOTI’s innovative portfolio of solutions, organizations can trust SOTI to elevate and streamline their mobile operations, maximize their ROI and reduce device downtime. Globally, with over 17,000 customers, SOTI has proven itself to be the go-to mobile platform provider to manage, secure and support business-critical devices. With SOTI’s world-class support, enterprises can take mobility to endless possibilities. For more information, visit soti.net.