The Federation of Canadian Municipalities (FCM) is the national voice of municipal governments, representing the interests of cities and communities with the federal government.

Position

Officer, Programs Outreach

Department

G&D - GMF - Client and Funding Services

Classification

Level 4

Salary

Our salaries generally range from $68,330 to $76,612, and are based on qualifications and experience

Languages

Bilingual English required and French asset

Term

Permanent Full-Time - Replacement

Location

Hybrid (Ottawa)

Why GMF is the place for you

At the Green Municipal Fund (GMF), we create change where it matters most—in Canada’s municipalities. As the Federation of Canadian Municipalities’ flagship program and backed by a $2.4 billion endowment from the Government of Canada, GMF helps Canadian municipalities, big and small, invest in their future by supporting homegrown sustainability and resilience projects that work for Canadians by creating jobs, lowering costs, and strengthening local economies.

Through our unique mix of funding, resources and training, GMF is enhancing the quality of life for people in Canada by accelerating a transformation to sustainable and resilient communities.

Since 2000, GMF has invested over $1.6 billion in local projects helping communities avoid 2.9 million tonnes of greenhouse gas emissions, while also contributing $1.24 billion to the national GDP and creating more than 13,000 person-years of national employment.

You in this role

As a member of the Funding Services unit of the Green Municipal Fund (GMF) team, the Outreach Officer supports FCM’s overall mandate as a national municipal association and promotes the adoption of local sustainability practices. The officer participates in FCM Programs’ efforts to identify, attract, and develop the best municipal sustainable projects and contribute to meeting GMF, funding targets.

The Outreach Officer is the first point of contact for clients wanting to apply to FCM programs. The officer provides assistance and guidance to applicants on eligibility and process, while providing superior client service. As such, the officer is an effective communicator who enjoys interacting frequently with clients to identify and define needs as well as make connections for FCMs Programs funding and knowledge products. The officer has a comprehensive understanding of the current and developing Program offers (funding and knowledge) and can advise clients towards the best course of action to improve their individual initiatives.

Through these activities, the officer contributes to FCM’s reputation by professionally representing the organization through their interactions with stakeholders.

What you’ll be doing

External (80%)

• Acts as the first point of client contact, generally by phone or e-mail, on a portfolio of leads s, responsible for internal and external communications, document review, keeping accurate and up to date records

• Conducts scoping discussions to ensure adherence to eligibility criteria and mandatory requirements

• Provides assistance and guidance to applicants with a view to improving technical and economical viability and increasing the possibility of funding, which includes sharing relevant knowledge products and capacity building resources, and providing information of importance to finalizing applications and better project value

• Develops and delivers effective presentations to various sized groups and adapts materials to those audiences accordingly

• Participates as required in cross-functional team project work for GMF, FCM Programs department or in FCM-wide initiatives

• Contributes to ongoing process improvements with a focus on improving client service.

• Remains abreast of innovative trends and developments and informs relevant staff accordingly

• Maintains accurate records of calls, meetings, presentations and follow-ups through the Customer Relationship Management (CRM) system in order to ensure proper forecasting of potential applications.

• Communicates and promote Programs through social media tools.

• Data-mines news aggregators to identify potential leads.

Internal (20%)

• Participates in the development of sales/marketing strategies to meet established targets.
• Participates in development and implementation of tools and processes that best meet market needs to effectively achieve programs business goals and priorities.
• Stay abreast of sector events and analyze event opportunities to determine which ones will generate greatest return on investment

Your skills make us better

You bring:

• Post-secondary degree or diploma in engineering, project management, environment, business
• 3-5 years of professional experience with direct client communications or community engagement
• Experience working in energy efficiency or retrofits, retrofit financing, transit, waste, water or land use
• Experience in building networks and partnerships
• Excellent client service orientation
• Strong written and oral communication skills
• Innovative, strategic thinker with proven initiative
• Strong political acumen
• Ability to work independently and as part of a team
• Ability to work in both official languages (English and French)
• Strong judgment and people skills
• Highly flexible and adaptable

Why working here rocks

We prioritize work-life balance with our flexible model:

• When we say flexible work model, we mean that in collaboration with your manager and based on what your team needs, you have the flexibility to determine when you work so that you can enjoy a healthy balance between work and personal demands.
• While you do need to live in Canada for this role, you can primarily work from home. Travel may be required to Head Office in Ottawa periodically. The majority of the GMF team operates from the National Capital Region.
• We do like to visit the areas we are impacting and it allows us to see unique and wonderful parts of our country. You may find yourself traveling nationally 10-15% of the time.

We don’t just talk about employee wellness, we live it:

• Summer hours between July 1 and Labour Day:
  • 7-hour workdays rather than 7.5
  • Every Friday off in the summer
• Flexible work arrangements to support productivity and well-being
• Commitment to employee development
• Competitive range of employee benefits and services
• Office facilities located in the Byward Market and Ottawa’s downtown core

We’re committed to fostering an organizational culture that embraces equity, diversity, inclusion and belonging, where individuals from diverse racial and ethnic identities, nationalities, social economic status, sexual orientation, gender identity/expression and physical and mental abilities can thrive and be fully engaged at their best level.

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process.

How to apply

If this role speaks to you and the impact you want to make, we’d love to hear from you! Apply today.

The deadline to apply is May 17th, 2026, or until the position is filled.

The future of work here includes a hybrid work model; therefore, this role will be a combination of virtual and on-site work.

The future of work at FCM includes a hybrid work model; therefore, this role will be a combination of virtual and on-site work. The successful candidate is required live within 80kms of downtown Ottawa and be authorized to work in Canada.

For additional information on this posting, or for further information on FCM, access our website at www.fcm.ca. Learn more about the Green Municipal Fund at https://greenmunicipalfund.ca/