Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Systems Analyst Consultant within PNC's Retail Technology organization, you will be based in Pittsburgh, PA, Dallas, TX, Strongsville, OH, Birmingham, AL, Phoenix, AZ, or Lakewood, CO. We are seeking a Business Systems Analyst Consultant to support Agile delivery by serving as a Scrum Master and Agile coach for technology teams. This role is responsible for facilitating Scrum ceremonies, removing impediments, promoting transparency, and ensuring teams follow Agile best practices and enterprise delivery standards. The ideal candidate is a strong facilitator and communicator who thrives in a fast‑paced, cross‑functional environment and is passionate about continuous improvement. Key Responsibilities - Facilitate all Scrum ceremonies, including sprint planning, daily stand‑ups, sprint reviews, and retrospectives - Coach Scrum teams on Agile and Scrum best practices to enable effective, predictable delivery - Partner with Product Owners, Business Analysts, and Technology Leads to ensure user stories are well‑defined, estimated, and ready for sprint execution - Identify, track, and help resolve team impediments, risks, and dependencies that may impact delivery - Promote transparency and accountability through clear metrics, reporting, and communication - Support continuous improvement initiatives to enhance team maturity, velocity, and quality - Ensure alignment with enterprise Agile delivery standards and governance expectations Skills & Qualifications - Proven experience serving as a Scrum Master within Agile technology teams - Strong understanding of Scrum, Agile principles, and iterative delivery models - Hands‑on experience using Jira for sprint planning, backlog management, and Agile reporting - Proficiency with Confluence for Agile documentation, team artifacts, and knowledge sharing - Experience working with cross‑functional teams in a fast‑paced environment - Strong communication, facilitation, and problem‑solving skills - Ability to manage multiple stakeholders and drive collaboration across teams Preferred / Nice‑to‑Have Skills - Scrum Master certification (CSM, PSM, or equivalent) - Experience supporting enterprise‑scale Agile delivery, preferably within financial services or regulated environments - Familiarity with additional Agile and DevOps tools, such as dashboards, collaboration platforms, or CI/CD visibility tools PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Provides solutions for IT and business management on applying technology to business opportunities, planning and implementation of cross-functional applications. Participates in identifying, evaluating, and configuring systems that are cost effective and meet business requirements . Monitors client experiences and feedback on the use of business applications; Enhanced system productivity, as needed . Provides senior level consulting services to internal business groups on process improvement projects designed to improve their business results . Analyzes, defines and documents clients requirements, and revises existing systems logic challenges, as necessary . PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Agile Methodology, Application Development, Atlassian Confluence, Atlassian JIRA, Business Management, Customer Solutions, Design, Group Problem Solving, Process Improvements, Release Management, Scrum (Agile), Software Solutions, User Experience (UX) Design Competencies Business Assessment, Business Process Modeling, IT Environment, IT Project Management, Requirements Analysis, Technical Writing/Documentation, Workflow Analysis Work Experience Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education Bachelors Certifications No Required Certification(s) Licenses CBAP (Certified Business Analysis Professional) certification preferred. Pay Transparency Base Salary: $55,000.00 – $120,650.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Application Window Generally, this opening is expected to be posted for two business days from 04/17/2026, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices. For nearly 160 years, PNC has strived to make a meaningful impact for our employees, customers, communities, and shareholders. We believe our success and positive reputation are built on open and honest dialogue, an unwavering focus on smart risk management, relationship-based customer service and community investments. Our inclusive workplace allows our employees to be heard, valued, and developed to do their best work. Being a great place to work means we are making a lasting difference for everyone we serve. Check out the top reasons to join PNC. PNC’s total rewards package includes things like time off, benefits, learning and career development, wellness programs, recognition and much more. The benefits and programs highlighted below are just a sampling of what PNC offers its employees. To learn more, visit our Total Rewards page. If you're not ready to apply yet, or you'd like to learn more about PNC, join the Talent Community to receive regular updates on what's happening at PNC and available career opportunities. Click to join!