It Technical Support Engineer Jobs in Ottawa, Ontario, Canada
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Ottawa, Ontario, Canada
About the role
Company Introduction: TSMC Design Technology Canada Inc. (OTTAWA) (TSMC Canada) Immerse yourself in cutting-edge IT work at TSMC Design Technology Canada, Inc. (TDTC), a proud part of Taiwan Semiconductor Manufacturing Company Limited (TSMC)—a pioneer in the semiconductor foundry industry since 1987. Located in Kanata, Ottawa’s thriving high-tech region, TSMC Canada has been driving advancements in semiconductor process technologies since its inception in 2007. Our areas of expertise include Memory Compilers, High-Speed IOs, BIST/DFT, and Test-Chip design and layout. We invite you, as a talented and seasoned “Technical Support Engineer “to join us as a trusted technical IT partner. In our pursuit of excellence and with your expert IT know-how, we redefine the boundaries of technology development in Ottawa, Ontario, Canada. Overview of Role In the role of “Technical Support Engineer,” you are the subject matter expert that troubleshoots and maintains the IT operations that keep our teams moving. This role is vital to how TSMC Canada scales: you’ll support the day-to-day IT experience our employees rely on, while also building the processes, automations, and systems foundations that reduce manual work and improve reliability over time. In this stand alone “critical technical support” role you will be solely responsible to focus on diagnosing, troubleshooting, and maintaining software, hardware, or network infrastructure to ensure system functionality. We will rely on you to independently maintain a reliable IT design environment and a stable network center for TSMC Canada. You will interface daily with engineering users, and must be able to mentor, guide and effectively communicate with all team members (Layout/Memory Design/ASIC Design) on various tasks related to Linux, Networking and IC Design Tools (Cadence, Synopsys, etc.). A high level of knowledge and understanding of users’ needs is a critical facet of this role. As a seasoned professional, you bring expert hands-on technical know-how and are also adept at closely and successfully interfacing and coordinating tasks with IT teams in San Jose, California and Tiawan. In addition to this, an ideal candidate will also possess foundational knowledge of cloud platforms and a keen interest in AI technologies, applying these skills to troubleshoot, maintain, and optimize our infrastructure. Qualifications:
- Bachelor’s/Master's in Computer Science, Engineering or Information Technology
- Minimum 10 years of experience in IT Semiconductor Design environment
- Operates with a high degree of professionalism
- A quick technical mind to diagnose and resolve technical problems
- Strong know-how of Security and Data Privacy enablement
- Advanced Linux/Unix administration and scripting
- Expertise in CAD software
- Expertise in EDA (Electronic Design Automation) tool support
- Expertise in cloud platforms and AI technologies/concepts
- Ability to research and implement desktop environments for Engineering users and meet stringent company security requirements.
- Hands on experience with upgrading NetApp storage
- Experience working with Management to meet both strategic and operational IT project requirements
- Experience creating technical information for users i.e. IT FAQ system and related documents
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About TSMC
Established in 1987, TSMC is the world's first dedicated semiconductor foundry. As the founder and a leader of the Dedicated IC Foundry segment, TSMC has built its reputation by offering advanced and "More-than-Moore" wafer production processes and unparalleled manufacturing efficiency. From its inception, TSMC has consistently offered the foundry segment's leading technologies and TSMC COMPATIBLE® design services.
TSMC has consistently experienced strong growth by building solid partnerships with its customers, large and small. IC suppliers from around the world trust TSMC with their manufacturing needs, thanks to its unique integration of cutting-edge process technologies, pioneering design services, manufacturing productivity and product quality.
The company's total managed capacity reached above 9 million 12-inch equivalent wafers in 2015. TSMC operates three advanced 12-inch wafer fabs, four eight-inch wafer fabs, one six-inch wafer fab (fab 2) and two backend fabs (advanced backend fab 1 and 2). TSMC also manages two eight-inch fabs at wholly owned subsidiaries: WaferTech in the United States and TSMC China Company Limited. TSMC also obtains eight-inch wafer capacity from other companies in which the Company has an equity interest.
TSMC is listed on the Taiwan Stock Exchange (TWSE) under ticker number 2330, and its American Depositary Shares trade on the New York Stock Exchange (NYSE) under the symbol "TSM".