Helpdesk Support Technician Jobs in Sherwood Park, Alberta, Canada
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Sherwood Park, Alberta, Canada
Helpdesk Support Technician
Top Benefits
About the role
Department: Care Center Helpdesk
Reports To: Helpdesk Support Supervisor
Language Requirement: Bilingual position requiring professional fluency in both English and French (spoken and written) to support clients across Canada.
Compensation: $19.00 per hour
Schedule: Shift schedules will be discussed during the interview process.
This is a 100% in-office, full-time position located at 50–2899 Broadmoor Blvd., Sherwood Park, Alberta.
Remote or hybrid work arrangements are not available for this role.
Why You Should Join Us!
- RRSP program with company match (up to 3%)
- Comprehensive health and dental coverage after 90 days, with vision and other extended benefits after one year
- Additional perks including company-wide discounts, and long-term disability coverage
- Positive, collaborative work environment that supports work–life balance
- Company career growth opportunities within a mission-driven organization
Position Summary
As a Helpdesk Support Technician, you’ll be the first point of contact for our customers, providing friendly, knowledgeable assistance and ensuring they feel supported every step of the way. This role is ideal for someone who enjoys problem-solving, communicating with people, and learning new technology. You don’t need prior experience in this field — we’ll provide full training and hands-on support. What matters most is your curiosity, attention to detail, and genuine desire to help others.
What You’ll Do
- Respond to inbound calls and assist clients with program inquiries and technical support
- Learn to diagnose and troubleshoot basic hardware, software, and network issues
- Provide accurate and friendly assistance while documenting all customer interactions
- Schedule appointments, set up accounts, and update client information in the CRM system
- Collaborate with teammates and managers to ensure one-call resolution whenever possible
- Participate in hands-on training sessions to develop your technical and service skills
- Contribute to a supportive, team-oriented environment focused on growth and learning
- Adhere to company policies, confidentiality standards, and Canadian privacy requirements
- Support Care Center operations across multiple queues or projects as needed
Qualifications
- Excellent verbal and written communication skills in both English and French
- Basic computer literacy and willingness to learn
- Ability to actively listen, multitask, and problem-solve in a fast-paced environment
- High level of professionalism, empathy, and commitment to first-call resolution
- Dependable with exemplary attendance and punctuality
- Strong computer proficiency, including Microsoft 365 (Word, Excel, PowerPoint)
- High school diploma or equivalent
- Ability to successfully pass a criminal background check, as required for the role
Physical Requirements
Prolonged periods of sitting at a desk, working on a computer and use of a telephone.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
About Smart Start, Inc.
Since December 1992, Smart Start has made an impact in the industry as the world leader of services and technologies that are Separating Drinking From Driving® and Setting the Standard in Alcohol Monitoring Technology®. Throughout the years, we have focused on Ignition Interlocks, building one of the largest, most successful programs in the world.
With over a million clients to date and experience working in the U.S. and multiple countries, we provide a unique perspective on operating efficient, effective, service-driven Ignition Interlock and alcohol monitoring device programs. Smart Start is also renowned for its customer service – both to their clients and to the monitoring authorities who order the Interlock Devices and/or alcohol monitoring devices. Our products’ ease of use, our custom-designed software and the convenience of our service make Smart Start the preferred provider for clients. The professionalism, flexibility and responsiveness in addressing the requirements of each state’s monitoring authorities enhance Smart Start’s visibility and influence within the industry. We are the only firm in the industry offering fully integrated Ignition Interlock services, encompassing manufacturing, installation, service, and comprehensive monitoring and reporting.